Maternity Services Representative- NICU 48hrs Biweekly Nights

MetroHealth; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

MetroHealth System in Cleveland, OH, seeks a Patient Access Specialist to act as the first point of contact for patients, families, and visitors. You will manage pre-registration, registration, admission, scheduling, transfer, and discharge, and assist with Birth Certificate processing as needed.

You will work in a fast-paced environment with a strong emphasis on accuracy, patient service, and regulatory compliance, including HIPAA and related healthcare rules.

Qualifications

• HS Diploma or GED required.
• At least 1 year experience in a business/health care/medical office setting.
• Proficient with PC and multiple hospital information systems and MS Office.
• Knowledge of medical terminology.
• Familiar with healthcare regulations (TJC, EMTALA, HIPAA).
• Understand front-end revenue cycle processes.
• Experience operating office equipment; strong analytical, organizational, and problem-solving skills.
• Team player in a fast-paced environment.
• Ability to multitask and manage workloads.
• Strong customer service and communication skills with diverse populations.

Responsibilities

• Serves as the preliminary contact for patients, families, and visitors.
• Ensures appropriate patient pre-registration, registration, admission, scheduling, transfer, and discharge.
• Completes the Birth Certificate process.
• Performs a variety of administrative duties in support of the unit.
• Upholds The MetroHealth System mission, values, and customer service standards.

Skills

Customer service

Communication

Team player

Multitasking

Analytical skills

Problem solving

Organizational skills

Medical terminology

Healthcare awareness

Education

HS Diploma or GED

Associates Degree in healthcare

Tools

Microsoft Office

Hospital information systems

Job description

Location

METROHEALTH MEDICAL CENTER

Biweekly Hours

48.00

Shift

2300-0700, 1900-0700

About MetroHealth System

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well‑being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety‑net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Serves as the preliminary contact for patients, families, and visitors. Ensures appropriate patient pre‑registration, registration, admission, scheduling, transfer, and discharge. Completes the Birth Certificate process. Performs a variety of administrative duties in support of the unit. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Required

• HS Diploma or passage of a high school equivalency exam.
• Minimum of 1 year experience in a business/health care/medical office setting.
• Able to operate a PC, including working with multiple hospital information systems/applications and previous experience with Microsoft Office applications.
• Knowledge of medical terminology.
• Able to understand and interpret Federal and State rules/regulations governing healthcare benefits, with current knowledge of The Joint Commission (TJC), the Emergency Medical Treatment and Labor Act (EMTALA), and the Health Insurance Portability and Accountability Act (HIPPA) compliance regulations.
• Able to understand the front‑end revenue cycle process.
• Experience operating routine office equipment (i.e. faxes, copy machines, printers, multi‑line telephones, etc.). Strong analytical, organizational, and problem‑solving skills.
• Able to work as a team member in a fast‑paced environment.
• Able to organize workloads and multi‑task.
• Strong customer service skills.
• Strong verbal, written, and interpersonal communication skills.
• Able to communicate with a variety of disciplines and patient populations.

Preferred

• Previous healthcare experience (ideally in a hospital) in a patient care setting. Experience in interviewing patient/family members.
• Associates Degree in a healthcare‑related field.

Preferred for Labor and Delivery

• Associates Degree in a healthcare‑related field.
• Successful completion of an approved Patient Access Specialist certification program.
• Current Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM), or obtains within 1 year of hire (applicable to all staff hired after 9/1/2014).
• Certification must be maintained throughout employment.
• Minimum of 2 years of experience in a business/health care/medical office setting.
• Prior experience working in Admitting or Front‑End Registration functions in a healthcare facility, including experience with healthcare insurance verification with payors (i.e. Managed Care Providers, etc.).
• Prior experience working in revenue cycle departments in a healthcare facility (i.e. Health Information, Patient Accounts, etc.).

Physical Requirements

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods.
• See in the normal visual range with or without correction.
• Hear in the normal audio range with or without correction.
• Finger dexterity to operate office equipment required.
• May need to lift up to twenty‑five (25) pounds on occasion.
• Ability to communicate in face‑to‑face, phone, email, and other communications.
• Ability to see computer monitor and departmental documents.