Maternity Services Representative- NICU 48hrs Biweekly Nights

The MetroHealth System; Cleveland (OH); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

The MetroHealth System is seeking a Patient Access Specialist to serve as the first point of contact for patients, families and visitors at METROHEALTH MEDICAL CENTER. You will handle pre-registration, registration, admission, scheduling, transfer and discharge processes to ensure smooth patient flow.

The role requires strong customer service, ability to work in a fast-paced environment, and familiarity with hospital information systems and Microsoft Office.

Qualifications

• HS Diploma or passage of a high school equivalency exam.
• Minimum 1 year experience in a business/health care/medical office setting.
• Able to operate a PC and MS Office applications; knowledge of medical terminology.
• Understand Federal/State regulations and front-end revenue cycle processes.

Responsabilités

• Serves as the preliminary contact for patients, families and visitors.
• Ensures appropriate patient pre-registration, registration, admission, scheduling, transfer and discharge.
• Completes the Birth Certificate process.
• Performs a variety of administrative duties supporting the unit.

Connaissances

Customer service

Teamwork

Multitasking

Verbal communication

Written communication

Formation

HS Diploma

Associates degree in healthcare

Outils

Microsoft Office

Hospital information systems

Description du poste

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 48.00

Shift: 2300-0700, 1900-0700

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County’s safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Serves as the preliminary contact for patients, families, and visitors. Ensures appropriate patient pre-registration, registration, admission, scheduling, transfer, and discharge. Completes the Birth Certificate process. Performs a variety of administrative duties in support of the unit. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Required

• HS Diploma or passage of a high school equivalency exam.

Minimum of 1 year experience in a business/health care/medical office setting

• Able to operate a PC, including working with multiple hospital information systems/applications and previous experience with Microsoft Office applications.
• Knowledge of medical terminology.
• Able to understand and interpret Federal and State rules/regulations governing healthcare benefits, with current knowledge of The Joint Commission (TJC), the Emergency Medical Treatment and Labor Act (EMTALA), and the Health Insurance Portability and Accountability Act (HIPPA) compliance regulations.
• Able to understand the front-end revenue cycle process.
• Experience operating routine office equipment (i.e. faxes, copy machines, printers, multi-line telephones, etc.). Strong analytical, organizational, and problem-solving skills.
• Able to work as a team member in a fast-paced environment.
• Able to organize workloads and multi-task.
• Strong customer service skills.
• Strong verbal, written, and interpersonal communication skills.
• Able to communicate with a variety of disciplines and patient populations.

Preferred

• Previous healthcare experience (ideally in a hospital) in a patient care setting. Experience in interviewing patient/family members.
• Associates Degree in a healthcare-related field.

Preferred For Labor And Delivery

• Associates Degree in a healthcare-related field.
• Successful completion of an approved Patient Access Specialist certification program.
• Current Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM), or obtains within 1 year of hire (applicable to all staff hired after 9/1/2014).
• Certification must be maintained throughout employment.

Minimum of 2 years of experience in a business/health care/medical office setting

• Prior experience working in Admitting or Front-End Registration functions in a healthcare facility, including experience with healthcare insurance verification with payors (i.e. Managed Care Providers, etc.).
• Prior experience working in revenue cycle departments in a healthcare facility (i.e. Health Information, Patient Accounts, etc.).

Physical Requirements

• May sit, stand, stoop, bend, and ambulate intermittently during the day.
• May need to sit or stand for extended periods.
• See in the normal visual range with or without correction.
• Hear in the normal audio range with or without correction.
• Finger dexterity to operate office equipment required.
• May need to lift up to twenty-five (25) pounds on occasion.
• Ability to communicate in face-to-face, phone, email, and other communications.
• Ability to see computer monitor and departmental documents.