Patient Services Representative-Outpatient Health Center; 80hrs Biweekly; Days

MetroHealth; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

MetroHealth System is seeking a front-line contact for ambulatory practice and pathology patients. You will gather and analyze patient demographic and payor data to support optimal reimbursement and ensure accurate registration, scheduling, pre-certification and authorization for services.

You will uphold the system's mission and customer service standards; the role requires HS Diploma, possible CHAA certification, and may include 1 year of medical billing or patient registration experience; PSR

Qualifications

• HS Diploma or passage of a high school equivalency exam
• One year of work experience in medical billing or patient registration OR education related to medical billing or patient registration OR CHAA certification

Responsibilities

• Serves as preliminary contact for ambulatory practice and pathology patients.
• Gathers and analyzes patient demographic and payor data to achieve optimal reimbursement for the MetroHealth System.
• Ensures appropriate patient registration, scheduling, pre-certification and authorization for services.
• Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Education

High School Diploma or GED

CHAA Certification

Job description

Location: METROHEALTH MEDICAL CENTER

Biweekly Hours: 80.00

Shift: 7am-5:30pm - OPHC 8-hour shifts

The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being: affordable housing, a cleaner environment, economic opportunity and access to fresh food, convenient transportation, legal help and other services. The system strives to become as good at preventing disease as it is at treating it. Founded in 1837, Cuyahoga County's safety-net health system operates four hospitals, four emergency departments and more than 20 health centers.

Summary

Serves as preliminary contact for ambulatory practice and pathology patients. Gathers and analyzes patient demographic and payor data to achieve optimal reimbursement for the MetroHealth System. Ensures appropriate patient registration, scheduling, pre-certification and authorization for services. Upholds the mission, vision, values, and customer service standards of The MetroHealth System.

Qualifications

Required

• HS Diploma or passage of a high school equivalency exam

Possesses one of the following:

• One year of work experience in medical billing or patient registration.


• Education related to medical billing or patient registration from an accredited institution.


• Possess current certification as a Certified Healthcare Access Associate (CHAA).

All qualified applicants must pass the PSR pre-employment screening test with a score of 75% or better and the post-employment test with a score of 80% or better.

Preferred

Two years relevant work experiences and/or education

Physical Requirements

• May sit, stand, stoop, bend, and ambulate intermittently during the day.


• May need to sit or stand for extended periods.


• See in the normal visual range with or without correction.


• Hear in the normal audio range with or without correction.


• Finger dexterity to operate office equipment required.


• May need to lift up to twenty-five (25) pounds on occasion.


• Ability to communicate in face-to-face, phone, email, and other communications.


• Ability to see computer monitor and departmental documents.