Maternity Care Navigator & Patient Advocate

Diana Health, Inc.; Beaumont (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, dental & vision insurance with HSA/FSA options

401(k) with employer match

Paid Time Off

Paid Sick Time

Job summary

Diana Health, Inc. is seeking a Care Navigator to guide patients through their care journey, ensuring they are supported with resources and compassionate care. This role involves engaging with new and prospective patients, verifying insurance benefits, and maintaining strong communication with obstetrics patients throughout their care.

The ideal candidate has a Bachelor’s degree, empathy, strong communication skills, and at least 2 years of relevant experience in a customer-facing role, ideally in healthcare.

Qualifications

• 2+ years of relevant experience in a customer-facing role, ideally in healthcare.
• Familiarity with health insurance policies including copays and referrals.
• Growth mindset striving for continuous learning and improvement.

Responsibilities

• Act as the first line of communication for new and prospective patients.
• Engage new patients before and after their appointments.
• Support patients to develop and fine-tune their care plans.

Skills

Excellent communication skills

Empathy

Organizational skills

Strong computer skills

Knowledge of health insurance policies

Education

Bachelor's degree

Tools

EMRs

Job description

Diana Health, Inc. is seeking a Care Navigator to guide patients through their care journey, ensuring they are supported with resources and compassionate care. This role involves engaging with new and prospective patients, verifying insurance benefits, and maintaining strong communication with obstetrics patients throughout their care.

The ideal candidate has a Bachelor’s degree, empathy, strong communication skills, and at least 2 years of relevant experience in a customer-facing role, ideally in healthcare.