Care Navigator (Full-Time)

Diana Health; Smyrna (TN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid Time Off

Paid Sick Time

HSA/FSA

Job summary

Diana Health is seeking a Care Navigator to guide patients through the entire maternity care journey, from pre-appointment contact through the postpartum period.

You will verify insurance, discuss payment options, document preferences in the EMR, and coordinate with clinicians to ensure a supportive, empathetic patient experience.

Join a growth-focused team dedicated to empowering women with resources and personalized care.

Qualifications

• Bachelor's degree and 2+ years in a customer-facing role, ideally healthcare.
• Excellent communication, interpersonal, and organizational skills.
• Familiarity with health insurance policies (copays, coinsurances, referrals).

Responsibilities

• Serve as first contact for new and prospective patients and nurture leads.
• Explain Diana Health care program and understand patient needs.
• Verify insurance benefits and explain payment options.
• Document key preferences in EMR and ensure strong patient experience.
• Coordinate care journeys from prenatal to postpartum stages.
• Engage obstetrics patients and connect to resources.

Skills

Bachelor's degree

2+ years customer-facing experience

Excellent communication

Healthcare knowledge

EMR familiarity

Education

Bachelor's degree

Tools

EMR systems

Job description

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Role Description:

The Care Navigator is a unique role, and one of the many ways we seek to improve upon the traditional maternity care experience. You will guide patients across the entire care journey, ensuring they have the support and resources they need from before they even set foot in the office through to the postpartum period. This is a time in a woman’s life that can include emotional highs and lows and changing needs--the ideal candidate is highly empathetic with excellent problem-solving skills and the ability to manage multiple priorities in order to support a diverse group of patients.

What you’ll do

• Act as the first line of communication for new and prospective patients:
• Respond to incoming phone calls of prospective patients, nurturing leads leveraging the CRM
• Learn about patients individual needs and introduce them to the Diana Health care program
• Verify patients insurance benefits and help patients navigate their benefits as they sign up for care
• Introduce and document payment plan options
• Ensure patients have a strong experience by welcoming them to the practice and documenting key preferences in EMR
• Maintain strong communication with obstetrics patients over the course of their care, including proactive outreach at key milestones:
• Engage new patients before their first appointment, after their first appointment, and after their third appointment as they begin their care journey
• Support patients to develop and fine tune their care plans and to connect to resources, as needed
• Engage postpartum patients based on clinical protocols and connect patients to relevant resources and providers
• Provide additional support to those patients identified as benefiting from higher touch:
• Additional outreach and connection to community resources for those with SDoH
• Additional outreach and check-ins to those with medical risks
• Contribute to the evolution of Diana Health’s product as we build our prenatal and postpartum care program
• Systematically collect feedback from patient interactions to contribute to continuous improvement initiatives
• Communicate regularly with clinical and administrative leaders in the practice to provide feedback on client needs and preferences
• Help to identify and implement changes as necessary

Qualifications

• Bachelor's degree and 2+ years of relevant experience in a customer-facing role, ideally in healthcare
• Excellent communication, interpersonal, and organizational skills
• Strong computer skills; familiarity with EMRs is preferred but not required
• Knowledge of health insurance policies, including copays, coinsurances, referrals, verifications of insurance
• Competitive compensation
• Health; dental & vision, with an HSA/FSA option
• 401(k) with employer match
• Paid Time Off
• Paid Sick Time
• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful