Maternal Health Coach & Community Navigator

Mass General Brigham (Enterprise Services); Boston (MA); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Mass General Brigham seeks a Family Partner to support participants in the MGB Family Partnership Program as they plan delivery at Brigham and Women's Hospital, Massachusetts General Hospital, Newton-Wellesley, or Salem Hospital. The role focuses on coaching for maternal and social health goals within a diverse community network.

You will partner with hospitals and community providers, delivering 1:1 coaching and tracking progress.

Qualifications

• Bachelor's degree in public health, social work, or related field; or equivalent years of experience.
• 2-3 years of experience in community health outreach, health education, or related field.
• Experience working as a case manager/patient navigator/community health worker strongly preferred.
• Experience in a clinical setting a plus.
• Demonstrated commitment to improving social determinants of health.
• Bilingual skills strongly preferred (e.g., Spanish, Haitian Creole).

Responsibilities

• Enroll eligible individuals into the MGB Maternal Community Health Family Partnership Program.
• Complete an initial assessment to identify the participant's clinical and social health goals and create a care plan.
• Support participants in navigating prenatal and postpartum care and liaise with clinical teams.
• Deliver 1:1 skills-based coaching and health education via text, phone, video, Patient Gateway, and in-person visits.
• Refer participants to external community partners and internal providers; ensure warm handoffs.
• Complete patient tracking in EMR and programmatic systems.
• Meet with every client at 96 hours post-delivery in person and assist with immediate needs.
• Participate in program-wide initiatives and family partnership activities.
• Support Cradles to Crayons requests (monthly supplies retrieval, storage, distribution).
• Participate in complex care meetings with patients supported by multiple partners.
• Other duties as assigned.

Skills

Community health outreach

Case management

Communication skills

Bilingual

Education

Bachelor's Degree in Public Health, Social Work, Related Field or equivalent

Tools

Microsoft Office

Database management

Job description

Mass General Brigham seeks a Family Partner to support participants in the MGB Family Partnership Program as they plan delivery at Brigham and Women's Hospital, Massachusetts General Hospital, Newton-Wellesley, or Salem Hospital. The role focuses on coaching for maternal and social health goals within a diverse community network.

You will partner with hospitals and community providers, delivering 1:1 coaching and tracking progress.