Family Partner - SJPHC

0100 Mass General Brigham Incorporated; Boston (MA); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Mass General Brigham is seeking a Family Partner to support participants in the MGB Family Partnership Program across Brigham and Women’s Hospital, Massachusetts General Hospital, Newton-Wellesley Hospital, and Salem Hospital.

You will coach birthing individuals toward clinical and social health goals, coordinate with internal teams, and connect participants with community resources while navigating social determinants of health.

Qualifications

• Bachelor's degree or equivalent experience in public health, social work, or related field.
• 2–3 years of experience in community health outreach, health education, or related field.
• Experience as a case manager/patient navigator/community health worker preferred.
• Knowledge of social determinants of health and maternal health equity.

Responsibilities

• Participate in MGB Family Partner trainings to support healthy pregnancies and self-management.
• Enroll eligible individuals into the MGB Maternal Community Health Family Partnership Program.
• Complete initial assessments and create care plans aligned with protocols.
• Support prenatal and postpartum care navigation and act as liaison with clinical teams.
• Deliver 1:1 coaching and health education via text, phone, video, Patient Gateway, and in-person visits.
• Assist participants in navigating federal and state resources and connect to partners.
• Maintain patient tracking in EMR and program software.
• Meet clients at 96 hours post-delivery to address immediate needs.
• Participate in program-wide initiatives and complex care meetings.

Skills

Strong communication

Interpersonal skills

Bilingual skills

Microsoft Office

Education

Bachelor's Degree in Public Health, Social Work, Related Field of Study or equivalent years of experience

Tools

Microsoft Office

Job description

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The MGB Family Partner supports participants in the MGB Family Partnership Program who plan to deliver their babies at Brigham and Women’s Hospital, Massachusetts General Hospital, Newton-Wellesley Hospital, and/or Salem Hospital regardless of where they are receiving their prenatal care. The goals of the MGB Family Partnership Program are three-fold: 1) Advance strategies for accessible support throughout pregnancy, childbirth, and the postpartum period throughout Mass General Brigham and in the communities it serves. 2) Advance multidisciplinary services that work to solve for physical health conditions, mental health conditions, and social risk factors. 3) Increase access to hospital and community based social risk informed care programs integrating health education, self-management support, and connection to resources. The role of the Family Partner is to serve as a skills-based coach for pregnant and parenting individuals to achieve their clinical and social health goals. As a key part of the MGB Maternal Community Health team, the Family Partner acts as a bridge between the program participant and MGB Maternal Community Health programmatic network, as well as the connection to internal clinical partners and external social service providers. The Family Partner strives to address individual, institutional, and community level barriers associated with access to care, and support individuals’ clinical health goals and clinical self-management practices. The Family Partner also provides coaching on social health goals and supports participants in building social opportunity as a strategy to improve maternal and child health outcomes across the life course. The Family Partner position requires adequate knowledge (or the ability to learn) about maternal and child health promotion, the social determinants of maternal and child health equity, prenatal and postpartum healthcare delivery, health systems improvement opportunities, and the network of social services in their geographic catchment area. The Family Partner will focus on partnering with birthing individuals during their pregnancy through their child’s first birthday.

In this role, the Family Partner will join the MGB Maternal Community Health team and work alongside colleagues to support program participants planning to deliver at Brigham and Women’s Hospital, Massachusetts General Hospital, Newton-Wellesley Hospital, or Salem Hospital. Family Partners work with staff at these hospitals in addition to staff at partner health centers and/or community organizations. The hours of this position are 20 hours per week, Monday through Friday. Each Family Partner will have a different priority delivery hospital and associated geographic catchment area for connecting with program participants. This position will support individuals receiving prenatal care at Southern Jamaica Plain Health Center and planning to deliver at Brigham and Women’s Hospital. Family Partners work location is fluid within their geographic catchment area based on the needs of program participants and the program itself. Family Partners will meet with program participants virtually and in person.

Responsibilities

• Participate in all MGB Family Partner trainings to support healthy pregnancies, facilitate self-management of pregnancy related conditions, understand the most common medical conditions affecting maternal health outcomes, and the coaching approach.
• Enroll eligible individuals into the MGB Maternal Community Health Family Partnership Program
• Complete an initial assessment to identify with the program participant their specific clinical and social health goals and create a care plan accordingly in line with clinical and social care protocols.
• Support participants in navigating prenatal and postpartum care and serve as the liaison between the patient and the MGB institutions’ clinical care teams.
• Deliver 1:1 skills-based coaching and health education to participants through a range of communication methods such as text messaging, phone, video calls, Patient Gateway, and in-person visits.
• Support participants navigating federal and state offices to access resources.
• Refer program participants to external community partners, and internal MGB institution providers as appropriate, and work closely with partners and providers to ensure a warm handoff.
• Complete all patient tracking in appropriate electronic medical record and other programmatic tracking software.
• Meet with every client at 96 hours post-delivery in person and support their immediate needs.
• Participate in Family Partnership Program and/or MGB Maternal Community Health initiative-wide programming
• Support requests to Cradles to Crayons, which includes monthly supplies retrieval, storage, and dissemination
• Participate in complex care meetings with patients supported by multiple internal or external partners.
• Other duties as assigned

Qualifications Knowledge, Skills and Abilities

• Bachelor's Degree in Public Health, Social Work, Related Field of Study or equivalent years of experience required
• 2-3 years of experience in community health outreach, health education, or related field required
• Experience working as a case manager/patient navigator/community health worker strongly preferred
• Experience in a clinical setting a plus
• Demonstrated commitment to improving social determinants of health
• Bilingual skills strongly preferred (ex. Spanish, Haitian Kreyol, etc.)
• Basic computer skills, including Microsoft Office and database management
• Strong communication and interpersonal skills, with the ability to interact, communicate, and collaborate effectively with various populations
• Ability to work in multiple settings, e.g. hospital, community sites, community health centers
• Ability to work independently and as part of a team
• Candidate must be able to thrive in a fast-paced environment on sensitive, complex issues
• Excellent communication and organization skills, and attention to detail
• Demonstrated ability to work effectively and provide advocacy for all populations and communities.
• Knowledge of and passion for maternal and infant community health equity
• Knowledge of Boston and greater Boston communities and local community resources a plus
• Mastery of concepts and frameworks related to community health equity a plus

Additional Job Details (if applicable)

• Remote Type Hybrid Work Location
• 640 Centre Street
• Scheduled Weekly Hours 20
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $25.86 - $31.71/Hourly
• Grade 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.