Maternal Care Coordinator

ADP, Inc.; Honokaa (HI); On-site; USD 26,000 - 37,000; Full time

Job summary

Hamakua-Kohala Health seeks a Maternal Care Coordinator to manage prenatal caseloads, coordinate services, educate on infant care and postpartum health, and facilitate follow-up through one year postpartum.

The role requires strong customer service, organization, and the ability to work with physicians, nurses, and families in a medical office environment. Hawaii driver’s license is required.

Qualifications

• High school graduate or equivalent. Must possess extraordinary customer service skills.
• Excellent organizational skills and ability to multi-task.
• Must be able to use a computer, type and comprehend computer logic.

Responsibilities

• Care coordination to ensure high quality care services.
• Assist patients as a navigator through the healthcare system.
• Collaborate with providers and staff to promote timely, preventive care and connect to resources.
• Manage databases of insurance carriers to identify care gaps and promote patient compliance.
• Participate in data collection and quality improvement initiatives.
• Travel to and from clinic locations as needed.

Skills

customer service

multi-tasking

communication

computer literacy

Education

High school graduate or equivalent

First-year training in pregnancy options counseling/home visiting

Tools

Microsoft Office

Video conferencing

Electronic documentation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Maternal Care Coordinator

3 days ago Requisition ID: 1288

Salary Range: $22.60 To $22.60 Hourly

REPRESENTATIVE DUTIES

The following duties are typical for the Maternal Care Coordinator. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Care coordination:

• Ensures Hamakua-Kohala Health is providing high quality care services.
• Assist patients through the healthcare system by acting as a patient advocate and navigator.
• Works in collaboration with providers and nursing staff, patients and their families to:
  • Promote timely access to appropriate care
  • Increase utilization of preventive care
  • Reduce emergency room utilization and hospital re-admission
  • Connect patients to relevant community resources.
  • Facilitate transition from emergency room and hospitalization to follow up appointment at Hamakua-Kohala Health.
• Manage databases of assigned insurance carriers to identify existing care gaps and promote patient compliance.
• Participates as part of the team for data collection, health outcomes reporting, clinical audits, identification of gaps in care, and programmatic evaluation related to Care Coordination.
• Participate in Patient-Centered Medical Home quality improvement initiatives.

Specifics for Maternal Health:

• Manages a caseload of prenatal patients. Coordinates services and provides case management.
• Facilitates education on infant care, breastfeeding, and postpartum health.
• Ensure patients complete required prenatal labs and obstetrical imaging.
• Assists patients post-delivery by obtaining hospital birthing records, recording Apgar scores, and birth weights, assisting with FLMA and maternity leave paperwork, and conducting follow-up outreach to encourage postpartum appointments for 1 year postpartum.
• Facilitates referrals for clinically indicated services outside of HKH.
• Conducts outreach and supports patients, including home visits.
• Track the maternal patients in the AZARA OB module.
• Performs other duties as assigned.

EDUCATION, EXPERIENCE & QUALIFICATION GUIDELINES

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying

• High school graduate or equivalent. Must possess extraordinary customer service skills. Must have excellent organizational skills and ability to multi-task. Must be able to use a computer, type and comprehend computer logic.
• Valid Hawaii driver's license and current auto insurance required.
• Pregnancy options counseling, family planning health worker training, breastfeeding education and home visiting training as identified by HKH needs to be completed within the first year of employment.

Performance Requirements

• Self-disciplined, energetic, passionate, and innovative.
• Courteous, honest and professional at all times.
• Able to communicate and relate well with medical staff, clinical support and other HKH employees.
• A team player.
• Highly organized and well-developed oral and written communication skills.
• Ability to work effectively with different types of people.
• Maintains a positive and helpful demeanor.
• Ability to maintain confidentiality and patient privacy.
• Able to provide innovative input into the development of the clinic and its processes.
• Maintains appropriate licensure and certification including meeting and/or exceeding CME requirements.
• Efficient, organized and accurate.
• Able to travel to and from clinic locations and in the community, with a valid driver's license.
• Able to utilize Microsoft applications, video teleconferencing platforms and is able to learn new skills in electronic documentation

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Working Conditions: Medical office environment and home visiting environment. Multi-task oriented position including direct patient care may require sitting or standing for long