Maternal Care Coordinator

Socket.dev; Hawaii; On-site; USD 52,000 - 64,000; Full time

Job summary

Hamakua-Kohala Health is seeking a Maternal Care Coordinator to support prenatal and postpartum care, advocate for patients, and coordinate services across the care team.

The role emphasizes patient education, care navigation, and collaboration with clinicians to improve outcomes. It requires excellent communication, organization, and a Hawaii driver’s license for home visits.

Qualifications

• High school graduate or equivalent. Must possess extraordinary customer service skills. Must have excellent organizational skills and ability to multi-task. Must be able to use a computer, type and comprehend computer logic.
• Valid Hawaii driver’s license and current auto insurance required.
• Pregnancy options counseling, family planning health worker training, breastfeeding education and home visiting training to be completed within first year of employment.

Responsibilities

• Care coordination to ensure HKH provides high quality care services.
• Assist patients by acting as advocate and navigator through the healthcare system.
• Collaborate with providers, nursing staff, patients and families to promote timely access to care and preventive services.
• Manage databases of assigned insurance carriers for gaps and patient compliance.
• Participate in data collection, health outcomes reporting and program evaluation related to Care Coordination.
• Support Patient-Centered Medical Home quality improvement initiatives.
• Coordinate maternal health services including prenatal care, education on infant care and postpartum health, and referrals.

Skills

Customer service

Organizational skills

Multi-tasking

Communication

Computer literacy

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Office

Video conferencing

Electronic documentation

Job description

REPRESENTATIVE DUTIES

The following duties are typical for the Maternal Care Coordinator. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Care coordination:

1. Ensures Hamakua-Kohala Health is providing high quality care services.
2. Assist patients through the healthcare system by acting as a patient advocate and navigator.
3. Works in collaboration with providers and nursing staff, patients and their families to:
   1. Promote timely access to appropriate care
   2. Increase utilization of preventive care
   3. Reduce emergency room utilization and hospital re-admission
   4. Connect patients to relevant community resources.
   5. Facilitate transition from emergency room and hospitalization to follow up appointment at Hamakua-Kohala Health.
4. Manage databases of assigned insurance carriers to identify existing care gaps and promote patient compliance.
5. Participates as part of the team for data collection, health outcomes reporting, clinical audits, identification of gaps in care, and programmatic evaluation related to Care Coordination.
6. Participate in Patient-Centered Medical Home quality improvement initiatives.

Specifics for Maternal Health:

1. Manages a caseload of prenatal patients. Coordinates services and provides case management.
2. Facilitates education on infant care, breastfeeding, and postpartum health.
3. Ensure patients complete required prenatal labs and obstetrical imaging.
4. Assists patients post-delivery by obtaining hospital birthing records, recording Apgar scores, and birth weights, assisting with FLMA and maternity leave paperwork, and conducting follow-up outreach to encourage postpartum appointments for 1 year postpartum.
5. Facilitates referrals for clinically indicated services outside of HKH.
6. Conducts outreach and supports patients, including home visits.
7. Track the maternal patients in the AZARA OB module.
8. Performs other duties as assigned.

EDUCATION, EXPERIENCE & QUALIFICATION GUIDELINES

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying

• High school graduate or equivalent. Must possess extraordinary customer service skills. Must have excellent organizational skills and ability to multi-task. Must be able to use a computer, type and comprehend computer logic.
• Valid Hawaii driver’s license and current auto insurance required.
• Pregnancy options counseling, family planning health worker training, breastfeeding education and home visiting training as identified by HKH needs to be completed within the first year of employment.

Performance Requirements

• Self-disciplined, energetic, passionate, and innovative.
• Courteous, honest and professional at all times.
• Able to communicate and relate well with medical staff, clinical support and other HKH employees.
• A team player.
• Highly organized and well-developed oral and written communication skills.
• Ability to work effectively with different types of people.
• Maintains a positive and helpful demeanor.
• Ability to maintain confidentiality and patient privacy.
• Able to provide innovative input into the development of the clinic and its processes.
• Maintains appropriate licensure and certification including meeting and/or exceeding CME requirements.
• Efficient, organized and accurate.
• Able to travel to and from clinic locations and in the community, with a valid driver's license.
• Able to utilize Microsoft applications, video teleconferencing platforms and is able to learn new skills in electronic documentation

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Working Conditions:Medical office environment and home visiting environment. Multi-task oriented position including direct patient care may require sitting or standing for long periods. Some bending, stooping, and lifting (up to 20lbs). Must interact with physicians, patients and other office personnel. Must possess socio-economic and cultural sensitivity. May involve contact with angry, upset or ill persons. Will involve potential exposure to blood and body fluids and other hazardous substances. Must have visual acuity and manual dexterity to assist with procedures, perform and interpret lab results, and interface with computer. Must have auditory acuity to handle phone calls and extensive patient interaction.

Work Schedule: This is a exempt position. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.

Confidentiality: As an employee of Hamakua-Kohala Health Clinic, you are bound by principles of medical ethics. You have both a legal and moral obligation to protect the privacy of our patients. In the course of your work, you will have access to confidential information regarding patients, and/or the practices’ confidential business. It is essential that you refrain from any discussions regarding personal information about a patient, a patient’s condition, a patient’s finances, proprietary company information, personnel salaries, and/or the practices’ confidential business with any third person. This includes, but is not limited to, other employees, your spouse, family or friends. CONFIDENTIALITY IS SO IMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FOR TERMINATION. Review and signature of the Agreement is a condition of employment.

EEOSTATEMENT

Hamakua-Kohala Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hamakua-Kohala Health complies with applicable state and local laws governing nondiscriminationinemploymentineverylocationinwhichthecompanyhasfacilities.Thispolicyappliestoall terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation andtraining.

Hamakua-Kohala Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Hamakua-Kohala Health’s employees to perform their job duties may result in discipline up to and including discharge.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.