Materials Operations Analytics Associate

Avnet; Tempe (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

401K Plan

Paid Holidays

Family Support

Medical Insurance

Disability Insurance

Health Savings Account

Education Assistance

Employee Development Resources

Mentorship Programs

Job summary

Avnet is seeking an Operations Analyst to support day-to-day functional areas across returns, credits, RMA resolutions, warranty repairs and related logistics. You will leverage data and cross-functional collaboration to drive service improvements and standardized processes.

The role emphasizes ownership, curiosity, and clear communication, with documentation and training materials to enable scalable, repeatable operations.

Qualifications

• The successful candidate will demonstrate a service management mindset: curiosity and continuous improvement, ownership and accountability, data-driven decision making, collaboration and communication, quick learning of new processes and strong documentation.

Responsibilities

• Support day-to-day operations for functional areas including Customer Returns (RMA), RMA Credits, RMA PRN Resolution, Failure Analysis / Quality Feedback Systems (QFS), Warranty Repairs, and Factory Drop Ship Billing.
• Assist in root cause investigations and process improvement initiatives by leveraging data and business insights.
• Collaborate with cross-functional teams to resolve operational issues and improve service delivery.
• Communicate analytical findings clearly to stakeholders and document business processes, procedures, requirements, and training materials to support standardization and knowledge management.

Job description

Avnet is seeking an Operations Analyst to support day-to-day functional areas across returns, credits, RMA resolutions, warranty repairs and related logistics. You will leverage data and cross-functional collaboration to drive service improvements and standardized processes.

The role emphasizes ownership, curiosity, and clear communication, with documentation and training materials to enable scalable, repeatable operations.