Materials Management Customer Service

RESRG Automotive; Tennessee; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Paid time off

Educational assistance

Paid parental leave to applicable plan

Job summary

RESRG Automotive in Newbern, Tennessee, is seeking a Customer Service Clerk to join our team. You will be the liaison between customers and internal departments, processing orders, maintaining records, and communicating order status and delivery schedules.

Ideal candidates have a high school diploma, 1+ year in customer service or logistics, and proficiency with Microsoft Office. You will collaborate with production, planning, logistics, and quality teams to ensure accurate, on-time delivery and

Qualifications

• High school diploma or GED.
• 1+ year of customer service, administrative support, logistics, scheduling, or manufacturing experience.
• Experience using Microsoft Office (Outlook, Word, Excel).
• Strong written and verbal communication skills.
• Ability to organize multiple priorities, maintain accurate records, and meet deadlines in a fast-paced environment.
• Ability to work collaboratively with customers and cross-functional teams.

Responsibilities

• Process and maintain customer orders, releases, shipment schedules, and related documentation.
• Monitor customer demand and communicate changes to production, planning, logistics, quality, and other appropriate departments.
• Respond to customer inquiries regarding orders, shipments, delivery status, and discrepancies.
• Coordinate with internal teams to support accurate and on-time delivery.
• Maintain customer records, pricing information, order data, and customer portal information.
• Prepare and distribute customer reports, forecasts, and order status updates.
• Assist in resolving order, shipping, invoicing, and inventory concerns.
• Track customer scorecards, delivery performance, and customer-specific requirements.
• Support new product launches and engineering changes by coordinating customer requirements with internal teams.
• Follow company policies, quality standards, safety requirements, and customer-specific procedures.
• Perform other duties as assigned.

Skills

Customer service

Microsoft Office

Communication

Administrative support

Education

High school diploma

GED

Tools

ERP/MRP systems

Customer portals

Job description

Customer Service Clerk

RESRG Automotive | Newbern, Tennessee | Hourly, Non-Exempt

At the interface of design, engineering and supply logistics, REHAU Automotive and SRG Global combine to form RESRG, a leading global supplier of coated exterior systems and components. RESRG Automotive is seeking a Customer Service Clerk to join our team at our Newbern, Tennessee facility.

Your Job

The Customer Service Clerk serves as a key point of contact between RESRG Automotive, its customers, and internal departments. This role processes customer orders, maintains accurate records, coordinates customer requirements, and supports timely communication regarding order status, delivery schedules, and customer concerns.

What You Will Do in Your Role

• Process and maintain customer orders, releases, shipment schedules, and related documentation.
• Monitor customer demand and communicate changes to production, planning, logistics, quality, and other appropriate departments.
• Respond to customer inquiries regarding orders, shipments, delivery status, and discrepancies.
• Coordinate with internal teams to support accurate and on-time delivery.
• Maintain customer records, pricing information, order data, and customer portal information.
• Prepare and distribute customer reports, forecasts, and order status updates.
• Assist in resolving order, shipping, invoicing, and inventory concerns.
• Track customer scorecards, delivery performance, and customer-specific requirements.
• Support new product launches and engineering changes by coordinating customer requirements with internal teams.
• Follow company policies, quality standards, safety requirements, and customer-specific procedures.
• Perform other duties as assigned.

Who You Are (Basic Qualifications)

• High school diploma or GED.
• One or more years of customer service, administrative support, logistics, scheduling, or manufacturing experience.
• Experience using Microsoft Office, including Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Ability to organize multiple priorities, maintain accurate records, and meet deadlines in a fast-paced environment.
• Ability to work collaboratively with customers and cross-functional teams.

What Will Put You Ahead

• Associate degree in business, supply chain, or a related field.
• Previous customer service experience in automotive manufacturing.
• Experience with ERP or MRP systems and automotive customer portals.
• Knowledge of inventory, production scheduling, shipping, or material planning processes.
• Familiarity with IATF 16949 or automotive quality systems.

Our Benefits

Our goal is for each employee and their family to live fulfilling and healthy lives. We provide resources and support that promote physical, financial, and emotional wellbeing.

• medical, dental, and vision coverage;
• flexible spending and health savings accounts;
• life insurance;
• accidental death and dismemberment coverage;
• disability coverage;
• retirement benefits;
• paid vacation and time off;
• educational assistance;
• paid parental leave;
• adoption assistance, subject to plan eligibility and terms.