Customer Service & Warehouse Support Specialist

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 21,000 - 30,000; Part time

Benefits offered by this job

Excellent medical, dental and vision

2:1 retirement match

Job summary

Michigan Medicine is seeking a Materials Services Customer Service representative to provide enthusiastic, high-quality service for customer orders and inquiries. The role involves processing orders, returns, and documenting paperwork, while maintaining strong communication with warehouse staff and customers.

Applicants should have at least two years in similar roles, and demonstrate problem-solving, teamwork and adaptability within a fast-paced environment.

Qualifications

• Minimum of 2 years of experience in a similar position.
• Aptitude for providing stellar customer service and initiative for creative problem-solving.
• Demonstrated leadership skills in initiating/directing workflow within a warehouse environment.
• Strong communication skills.
• Ability to work well on a team with a very high work ethic.
• Experience working in a fast-paced and dynamic work environment.
• Ability to handle change, anticipated and emergent.

Responsibilities

• Process and input all customer orders in a timely manner according to Materiel Services business processes.
• Consistently generate all related paperwork and necessary information required for customer orders
• Handle customer returns in an efficient manner and ensure proper credit is given to the customer
• Respectfully interact with other departmental staff in the warehouse to achieve goals and efficient processes.
• Acquire and maintain current knowledge of relevant products and support policies and procedures to ensure accurate solutions for customers or route customers to appropriate resources.
• Review customers' requests. When necessary, advise customers regarding stock choice based on availability/excessive amount.
• Participate in physical inventories.
• Perform warehouse cycle counts as needed
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning orders, billing, deliveries, inventory counts, etc., in a courteous manner, directing them to the correct person.
• Educate customers on Materiel Services' policies and procedures.
• Report customer feedback to management, including any signs of customer dissatisfaction.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Leadership

Adaptability

Fast-paced environment

Job description

Michigan Medicine is seeking a Materials Services Customer Service representative to provide enthusiastic, high-quality service for customer orders and inquiries. The role involves processing orders, returns, and documenting paperwork, while maintaining strong communication with warehouse staff and customers.

Applicants should have at least two years in similar roles, and demonstrate problem-solving, teamwork and adaptability within a fast-paced environment.