Material Handling Service Technician

SGroup MANUFACTURING; Iowa (LA); On-site; USD 45,000 - 60,000; Full time

Job summary

SGroup MANUFACTURING in Louisiana, Iowa, is seeking a qualified service technician responsible for servicing, repairing, and installing Sukup products. Ideal candidates should have hands-on mechanical experience, strong problem-solving abilities, and the ability to communicate technical information effectively. Responsibilities also include providing technical advice and maintaining equipment. The role requires some overnight travel and the need to adapt to a high-pressure environment while ensuring excellent customer service.

Qualifications

• 1-2 years of related experience or training in mechanical work.
• Valid driver's license and ability to pass MVR annually.
• Hands-on mechanical experience with grain handling equipment.

Responsibilities

• Service and repair Sukup products domestically and internationally.
• Assist with the installation of Sukup equipment.
• Provide technical advice on Sukup products.

Skills

Mechanical experience

Problem solving abilities

Ability to read technical procedures

Communication skills

Qualified welding skills

Tools

Microsoft Office

Microsoft Word

Microsoft Excel

Job description

This position is responsible for the service, repair, and installation of Sukup products. This role requires a high degree of communication with customers; the ability to interpret and communicate complex concepts into simple terms and problem solve. The position works closely assisting the Service Manager with assigned duties.

• Experience servicing grain handling equipment or field service type work
• Hands-on mechanical experience and/or knowledge of electrical diagrams and wiring
• 1-2 years related experience and/or training, or equivalent combination, relative to the application of general mechanical/technical and mathematic concepts to practical situations
• Demonstrated ability to multi-task, adapt to change and excel in a high-pressure environment
• Ability to read, analyze and interpret technical procedures
• Valid driver's license and ability to pass MVR annually
• Proven problem solving abilities with the ability to work without direct supervision
• Qualified welding skills with the ability to pass 2G and 3F GMAW qualification tests
• Following appropriate safety protocol and procedures including Lock Out/Tag Out

Preferred Skills:

• Basic Knowledge of Microsoft Office, Microsoft Outlook, Microsoft Word, Excel

Job Duties:

• Assist and/or manage installation of Sukup equipment
• Provide technical advice and information on dealer/customer installation and service of Sukup products
• Perform service/repair work on Sukup products domestically and internationally, as required
• Involvement in the quality assurance inspection and review; research and development projects and testing of Sukup products
• Assist with and/or supervise construction projects at Sukup facilities or at trade shows
• Assist with backorder and shortage deliveries
• Adhere to all safety rules, procedures and practices
• Maintain current knowledge of equipment, technology and resources related to repair and servicing of equipment
• Provide the highest level of customer service possible
• Proper, orderly maintenance of tools, equipment, manuals, work space and/or vehicle used for company business
• Utilize computer skills to prepare reports and document service calls
• Develop and present Sukup product installation and service training sessions
• Extensive driving, potential for overnight travel and regular overtime
• Upholds the Sukup Standard while representing the Company

It is, and will continue to be, the policy of Sukup Manufacturing Co. to practice a program of equal employment designed to assure that all employment decisions and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, veteran status, national origin, disability, age or sex.

In addition to providing equal employment opportunities, it is also our policy to provide an environment free from unlawful harassment, including sexual harassment. Any alleged violation of this policy will be investigated and disciplinary action will follow as required.

Immigration Sponsorship: Applicants must be authorized to work for ANY employer in the U.S. Sukup Manufacturing Co. is unable to sponsor or take over sponsorship of an employment Visa at this time unless explicitly annotated within the individual job posting.