Material Customer Service Associate

Kaiser Permanente; Honolulu (HI); On-site; USD 32,000 - 41,000; Full time

Job summary

Kaiser Permanente in Honolulu, HI is seeking an Entry Level Material Services Associate to manage and replenish inventory for healthcare supplies. You will train with a team to maintain stock levels, advise customers, and ensure timely delivery and accurate recordkeeping.

The role requires a High School Diploma and at least one year in material services or purchasing, with strong communication and problem-solving skills.

Qualifications

• One year experience in material services or purchasing.
• High School Diploma or equivalent combination of education and experience.
• Demonstrated knowledge of oral and written communication, customer service, interpersonal relations, teamwork, conflict resolution and problem solving.
• Proficiency in word processing, spreadsheets, database and inventory management information systems.

Responsibilities

• Advises customers to develop and maintain inventory minimum and maximum target levels.
• Ensures replenishment cycle delivers timely and efficient delivery of supplies.
• Organizes storerooms and storage areas per standards and regulations.
• Rotates dated items appropriately.
• Advises customers to remove non-standard inventory.
• Acts as liaison for customers on national product standards.
• Provides reliable product information to customers.
• Assists training for healthcare team members on Material Services practices.
• Manages emergencies such as stock outages and equipment failures.
• Places orders using material computer system and tracks delivery schedules.

Skills

Oral communication

Written communication

Customer service

Interpersonal relations

Teamwork

Conflict resolution

Problem solving

English proficiency

Education

High School Diploma

Tools

Word processing

Spreadsheets

Database

Inventory management information systems

Job description

Job Summary

Under indirect supervision, orders and replenishes items, materials or services of non-technical, technical or specialized nature which are usually made, altered or customized to specific needs and specifications that detail, in technical terms, required physical, chemical or other properties; assists in training Inventory Associate and other clerical staff.

Essential Responsibilities

• Advises customers to develop and maintain appropriate inventory minimum and maximum target levels; assists customer with material inventory needs which may include research.
• Ensures that established replenishment cycle results in most accurate, timely, and efficient delivery of supplies to customers.
• Develops and maintains effective physical organization of storerooms and storage areas that respects Program and regulatory agency standards.
• Rotates dated items appropriately.
• Advises customers to eliminate non-standard supply items from inventory.
• Acts as liaison for customers for national product standards.
• Demonstrates exceptional customer service with variety of internal and external customers.
• Acts as effective resource and liaison for Material Services.
• Provides reliable, useful product information to customers.
• Identifies and devises action plans to enhance utilization of goods and services.
• Functions effectively as adjunct medical office team member while advocating prudent application of national and divisional Material Services and financial control standards.
• Assists training for health care team members and Material Services staff members on Material Services practices.
• Provides information to health care team members and Material Services staff members on Material Services practices.
• Effectively manages and resolves emergency situations, such as stock outages and equipment failures.
• Edits requisitions and confers with issuing department regarding requirements, specifications, quantity and quality of merchandise and delivery schedules; places orders by utilizing material computer system.
• Carries out necessary follow-ups and expediting activities to insure proper delivery schedules.
• Keeps management informed of problem areas and takes constructive corrective action.
• Insures proper inventory levels are maintained.
• Interprets inventory printouts; provides information, projections and recommendations for purchase standardization, quality, amounts or equivalency.
• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Performs other duties and accepts responsibility as assigned.

Basic Qualifications

• One (1) year experience in material services or purchasing.

Education

• High School Diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.

License, Certification, Registration

• N/A

Additional Requirements

• Demonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, teamwork, conflict resolution, and problem solving.
• Demonstrated knowledge of and skill in word processing, spreadsheets, database, and inventory management information systems PC applications.
• Talking to co-workers, customers, outside vendors, and on the telephone.
• Reading, writing, speaking and understanding English.
• Training/giving and receiving instructions.
• Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness.

Preferred Qualifications

• Some experience or exposure to the healthcare industry, including basic knowledge of medical terminology and healthcare supplies.
• Certification in material management (e.g., APICS or PMA).
• Associates degree in business administration, hospital administration, or economics.

Primary Location: Hawaii,Honolulu,Moanalua Ancillary Building

Scheduled Weekly Hours: 1

Shift: Variable

Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat

Working Hours Start: 12:01 AM

Working Hours End: 11:59 PM

Job Schedule: Call-in/On-Call

Job Type: Standard

Worker Location: Onsite

Employee Status: Regular

Employee Group/Union Affiliation: HL5|UNITE HERE|Local 5

Job Level: Entry Level

Department: Moanalua Medical Center - Central Supply - 1201

Pay Range: $25.03 - $27.81 / hour

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: No

Work Setting: Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces.

Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.