Mastercam Applications Engineer – Training & Support

Socket.dev; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Mastercam, based in the Phoenix, AZ area, seeks an Applications Engineer II to bridge technology and customer success. The role provides expert technical support, training, and solutions to Mastercam customers and internal teams across the West region.

You will analyze workflows, develop toolpaths, tutorials, and training materials, and deliver demonstrations and hands-on sessions for customers and partners. Travel up to 25% is required.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Manufacturing, or related field, or equivalent experience.
• 3–5 years of experience in CAD/CAM programming, manufacturing, or application engineering.
• Hands-on experience with Mastercam or similar CAD/CAM software.
• Strong understanding of CNC programming and manufacturing processes, including milling, turning, and multi-axis machining.
• Excellent problem-solving, analytical, communication, and presentation skills.
• Willingness to travel up to 25%, including customer site visits, trade shows, and international events.

Responsibilities

• Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
• Analyze customer workflows and recommend tailored solutions that improve efficiency and productivity.
• Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution.
• Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
• Test and validate new product features for compatibility and usability in real-world applications.
• Assist sales teams with product demonstrations, technical presentations, and proofs of concept.
• Support customers after the sale to promote successful implementation and adoption of Mastercam solutions.
• Develop custom toolpaths, templates, macros, technical documentation, and training materials.
• Deliver in-person and online training and hands-on product demonstrations for customers, channel partners, and internal teams.

Skills

CAD/CAM programming

CNC programming

Problem-solving

Communication

Travel up to 25%

Education

Bachelor's degree in Engineering/CS/Manufacturing or related

Tools

Mastercam

Salesforce

NetSuite

Job description

Mastercam, based in the Phoenix, AZ area, seeks an Applications Engineer II to bridge technology and customer success. The role provides expert technical support, training, and solutions to Mastercam customers and internal teams across the West region.

You will analyze workflows, develop toolpaths, tutorials, and training materials, and deliver demonstrations and hands-on sessions for customers and partners. Travel up to 25% is required.