MASTER TEMPLATE - Service Advisor

Findlay Volvo Cars Las Vegas; Henderson (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Great working environment

Paid Training

Medical

Dental and Vision insurance

401K

Job summary

Findlay Volvo Cars Las Vegas in Henderson, NV is seeking a Customer Service Representative to greet customers, capture vehicle information, and deliver outstanding service at our dealership. You will work to ensure accurate symptom reporting, timely follow-ups, and clear communication of work performed and charges to customers.

The role emphasizes customer satisfaction, a proactive work pace, and a commitment to a long-term career within a growing automotive group.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Previous customer service experience.
• Above average energy level.
• Desire for a long term career with a growing organization.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly in a friendly manner.
• Obtain customer and vehicle information.
• Provide excellent customer service to all customers.
• Clearly report all vehicle symptoms as described by the customer.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Explain all completed work and charges to customers.
• Maintain a clean workspace environment.

Skills

Customer service

Communication

Energy level

Integrity

Job description

Findlay is one of the largest & fastest growing automotive groups in Southwest U.S. We'reseeking top talent to help grow our business and keep up with the high demand. This is a great opportunity to join a team that's offers growth & recognizes hard work.

Benefits:

• Great working environment
• Paid Training
• Medical
• Dentaland Vision insurance
• 401K

RESPONSIBILITIES:

• Greet customers promptly in a friendly manner
• Obtain customer and vehicle information
• Provide excellent customer service to all customers
• Clearly report all vehicle symptoms as described by the customer
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Explain all completed work and charges to customers
• Maintain a clean workspace environrment

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Previous customer service experience
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity