Master Technician - Needham MA

VIP, Inc.; Needham (MA); On-site; USD 34,440,000 - 44,083,000; Full time

Job summary

VIP, Inc. in Needham Heights, MA is hiring a Flat Rate Technician (Tech) to join the service team.

The Tech will diagnose automotive systems, perform repairs and replacements of parts, fluids, tires, and accessories, and ensure work is done right the first time while following VIP processes and safety rules. Responsibilities include prioritizing workplace safety, initiating a Service Work Order before service, and adhering to ASE certification scope; the role reports to the Service Manager and

Qualifications

• Experience diagnosing automotive systems and performing repairs.
• Follows safety policies and works as part of a team.
• Knowledge of ASE certification areas and shop procedures.

Responsibilities

• Ensure workplace safety is priority #1.
• Provide automotive diagnosis, repair, and maintenance for customers.
• Ensure a valid Service Work Order is initiated and displayed during service.

Skills

Communication

Teamwork

Safety compliance

Customer service

Tools

ASE certifications

Job description

444 Hillside Ave, Needham Heights, MA 02494, USA

Job Description

Posted Monday, August 31, 2026 at 4:00 AM

Reporting To: Service Manager

Employment Classification: Non-exempt / hourly

General Summary:

The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

Duties & Responsibilities:

1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
2. Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications
   1. A2 – Automatic Transmission/Transaxle
   2. A3 – Manual Drive Train & Axles
   3. A5 – Brakes
   4. A6 – Electrical/Electronic Systems
   5. A7 – Heating & Air Conditioning
   6. A8 – Engine Performance
3. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.