Master Tailor

Annmashburn; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Annmashburn is looking for a Master Tailor for their new shop in Charlotte. You will manage all operations of the tailor shop, hiring and training a skilled team to provide exceptional alterations services.

The ideal candidate will have robust technical knowledge of tailoring and a passion for outstanding customer service. Responsibilities include managing workflow, customer fittings, and staff training. This position requires local residency and offers a unique opportunity to lead a craft-focused team.

Qualifications

• Proven experience in managing a tailoring team.
• Strong technical knowledge in garment construction and alterations.
• Ability to provide excellent customer service and training.

Responsibilities

• Manage the team and operational functions of the tailor shop.
• Hire, train, and lead a team of world-class tailors.
• Oversee customer fitting and measurement for all alterations.

Skills

Leadership

Team Management

Critical Thinking

Tailoring Techniques

Customer Service

Job description

WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high‑quality, iconic brands. Mashburn aims to be the best in American style and service—a brand that offers luxury‑quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB?

As the Master Tailor for our new Charlotte shop, you will be responsible for hiring, managing, and executing the overall strategy of our tailor shop. Using your experience, technical knowledge and ability to lead and manage you'll provide a world‑class experience to our team and our customers. You’ll have an understanding of the equipment & the processes of making our garments along with a strong familiarity with the necessary materials, manpower and the management to run a successful tailor shop. This position will start October/November 2025. This job requires you to be a resident of the Charlotte, NC area to be considered for the position.

WHAT ARE THE RESPONSIBILITIES?

• Manage the team and operational functions of the tailor shop
• Hire, train and lead a team of world‑class tailors
• Complete alterations as needed
• Oversee customer fitting and measurement for all alterations and made‑to‑measure
• Provide continuous ongoing training and feedback to all of the shop staff
• Manage the workflow of all garments to meet expectation for turnaround time
• Assist in the resolution of customer issues
• Partner with the leadership team of the shop to ensure compliance with all alteration policies

WHAT ARE THE ESSENTIAL SKILLS?

Management Skills:

• Build effective teams by sourcing ideal team members for our tailor team
• Maintain an effective schedule for the Tailoring Team
• Manage the workflow of alterations to ensure timely delivery of all alterations
• Ensure operational effectiveness of the alteration team by monitoring processes and supplies
• Analyze information and evaluate results to choose the best solutions and solve problems in a timely manner
• Develop and maintain a world‑class team by encouraging and building mutual trust, respect, and cooperation among team members
• Guide, direct & motivate the Tailoring Team and other shop associates through coaching and feedback while setting standards and monitoring performance
• Partner with the shop's leadership team to provide guidance and advice to benefit the company, the customer and the employees

Administrative Skills:

• Ensure accuracy and completion of all forms, files and records for alterations
• Document Tailor productivity using company tools

Critical Thinking Skills:

• Use logic and reasoning to identify the strengths and weaknesses of the team, processes and products, and provide alternative solutions, conclusions & approaches to problem
• Develop specific goals and plans to prioritize, organize, and accomplish your and the team's work.
• Assess the value, importance, or quality of products, services and people

Technical Skills:

• Maintain up‑to‑date knowledge on all aspects of tailoring and alterations
• Have a working knowledge of the mechanical equipment required and ability to troubleshoot issues for quick resolution
• Understand and demonstrate mastery of all aspects of tailoring operations, including but not limited to:
  • Draping
  • Pattern Cutting
  • Altering
  • Spreading
  • Cutting
  • Inspecting
  • Hand and machine sewing
  • Measuring customer for size
  • Fitting
  • Quality Control
  • Pattern making
  • High‑level fabric knowledge