Master Tailor, Charlotte NC

Annmashburn; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Mashburn seeks a Master Tailor for our Charlotte shop. You will hire, manage and execute the tailor shop's strategy, overseeing fittings, alterations and the team to deliver a world-class customer experience.

This role requires residency in the Charlotte area, with onsite work at our Atlanta, GA headquarters. Lead skilled tailors, train staff, and coordinate operations to meet garment timelines with top-quality results.

Qualifications

• Experience leading a tailoring or alterations team.
• Strong knowledge of tailoring processes and garment construction.
• Ability to train and develop a world-class tailoring staff.

Responsibilities

• Manage the team and operational functions of the tailor shop
• Hire, train and lead a team of tailors
• Complete alterations as needed
• Oversee customer fitting and measurement for alterations and made-to-measure
• Provide ongoing training and feedback to shop staff
• Manage workflow to meet turnaround times
• Assist in resolving customer issues
• Partner with leadership to ensure compliance with alteration policies

Skills

Team leadership

Tailoring expertise

Measurements

Staff training

Quality control

Job description

WHAT IS THE BRAND?

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn), and other high-quality, iconic brands. Mashburn aims to be the best in American style and service... a brand that offers luxury-quality product at accessible prices, delivered with a memorable customer experience, and driven by a deeply personal brand voice that expresses the passion and inspiration of our founders.

WHAT IS THE JOB?

As the Master Tailor for our Charlotte shop, you will be responsible for hiring, managing and executing the overall strategy of our tailor shop. Using your experience, technical knowledge and ability to lead and manage you'll provide a world‑class experience to our team and our customers. You'll have an understanding of the equipment & the processes of making our garments along with a strong familiarity with the necessary materials, manpower and the management to run a successful tailor shop. This job requires you to be a resident of the Charlotte, NC area to be considered for the position.

WHAT ARE THE RESPONSIBILITIES?

• Manage the team and operational functions of the tailor shop
• Hire, train and lead a team of world‑class tailors
• Complete alterations as needed
• Oversee customer fitting and measurement for all alterations and made‑to‑measure
• Provide continuous ongoing training and feedback to all of the shop staff
• Manage the workflow of all garments to meet expectation for turnaround time
• Assist in the resolution of customer issues
• Partner with the leadership team of the shop to ensure compliance with all alteration policies

WHAT ARE THE ESSENTIAL SKILLS?

Management Skills:

• Build effective teams by sourcing ideal team members for our tailor team
• Maintain an effective schedule for the Tailoring Team
• Manage the workflow of alterations to ensure timely delivery of all alterations
• Ensure operational effectiveness of the alteration team by monitoring processes and supplies
• Analyze information and evaluate results to choose the best solutions and solve problems in a timely manner
• Develop and maintain a world‑class team by encouraging and building mutual trust, respect, and cooperation among team members
• Guide, direct & motivate the Tailoring Team and other shop associates through coaching and feedback while setting standards and monitoring performance
• Partner with the shop's leadership team to provide guidance and advice to benefit the company, the customer and the employees

Administrative Skills:

• Ensure accuracy and completion of all forms, files and records for alterations
• Document Tailor productivity using company tools

Critical Thinking Skills:

• Use logic and reasoning to identify the strengths and weaknesses of the team, processes and products, and provide alternative solutions, conclusions & approaches to problem
• Develop specific goals and plans to prioritize, organize, and accomplish your and the team's work.
• Assess the value, importance, or quality of products, services and people

Technical Skills:

• Maintain up‑to‑date knowledge on all aspects of tailoring and alterations
• Have a working knowledge of the mechanical equipment required and ability to troubleshoot issues for quick resolution
• Understand and demonstrate mastery of all aspects of tailoring operations, including but not limited to:
• Draping
• Pattern Cutting
• Altering
• Spreading
• Cutting
• Inspecting
• Hand and machine sewing
• Measuring customer for size
• Fitting
• Quality Control
• Pattern making
• High‑level fabric knowledge

This position is onsite at our Atlanta, GA headquarters.

Compensation will be based on relevant experience and required skills for the role.