Master Service Technician

Whaley Foodservice; Atlanta (GA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Company vehicle

401k & profit sharing

Medical & dental benefits

Life insurance

Paid holidays & vacation

Short-term disability

Long-term disability insurance

Uniforms provided

Town Shares program

Job summary

Whaley Foodservice, LLC is a leading provider of commercial kitchen equipment repair in the Southeast. The on-site maintenance technician will handle repair and maintenance of customer equipment, mentor others, and participate in on-call rotations. A CFESA Master Technician certification (three of four CFESA certs) and one year of experience are required.

Expect a team-driven environment with a company vehicle, on-call pay, and comprehensive benefits as part of the Whaley Foodservice family.

Qualifications

• Must be at least 18 years of age.
• Background check and drug screen required.
• Valid driver's license and driving record that aligns with safety standards.
• 1 year of applicable experience.
• CFESA Master Technician with three of the four CFESA certifications.

Responsibilities

• Troubleshoot and repair gas, electric, water, refrigeration and steam powered commercial kitchen and HVAC equipment.
• Utilize tablet to document tasks (parts order, work order, timesheet) promptly.
• Communicate professionally with customers regarding required repairs and status.
• Use proper tools for repair, including hand and power tools.
• Monitor truck stock to ensure required parts are stocked on vehicle.
• Maintain service vehicle, tools and uniforms.
• Work independently with daily supervision.
• Participate in weekend/holiday on-call rotation and overtime as needed.

Skills

Equipment repair

On-call readiness

Safety compliance

Customer communication

Education

CFESA Master Technician (3 of 4 CFESA certs)

Tools

Hand tools

Power tools

Tablet documentation

Job description

Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.

Pay Rate: $36.00-45.00/hour*

POSITION SUMMARY

This position is responsible for maintenance and repair of customer equipment as assigned. This position is trained in at least two skill sets, maintains a high level of productivity, must have three of the four CFESA certifications and is assigned to the on-call roster. This position demonstrates leadership capabilities with the ability to mentor and train other employees.

MAJOR RESPONSIBILITIES

1. Adhere to all SAFETY policies and procedures, including the use of personal protective equipment.
2. Troubleshoot and repair gas, electric, water, refrigeration and steam powered commercial kitchen and HVAC equipment.
3. Utilize tablet to document task (parts order, work order, timesheet) on a timely basis.
4. Communicate professionally with customer regarding required repairs and status.
5. Use proper tools for repair, including hand tools and power tools.
6. Monitor truck stock to insure required parts are stocked on vehicle.
7. Maintain service vehicle, tools and uniforms.
8. Work independently with daily supervision.
9. Participate as scheduled for weekend/holiday on-call rotation and work regular overtime as needed.

ADDITIONAL RESPONSIBILITIES

1. Obtain correct part numbers through branch parts person.
2. Collect payment on COD jobs.
3. Contribute positively to branch targets for response time and first time fix rates.
4. Participates in available training to increase skill and knowledge.
5. Performs other duties as required.

CONTACTS

• Internal - Daily with branch staff; occasionally with corporate staff.
• External - Frequent and regular contact with customers. Occasional contact with factories for warranty purposes.

MINIMUM QUALIFICATIONS

• Must be at least 18 years of age.
• Completion of a satisfactory background check and drug screen is required.
• Valid Driver's license and driving record that aligns with our safety standards.
• 1 Year of applicable experience.
• CFESA Master Technician with three of the four CFESA certifications.

Sign-On Bonus Available For QualifiedTechnicians

WE OFFER

• Competitive Salary & On-call Pay
• Company Vehicle & Cell Phone
• Uniforms Provided
• Meters & Test Equipment
• Continuing Education
• Industry Certification
• 401k& Profit Sharing
• Paid Holidays & Vacation
• Medical & Dental Benefits
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)
• Enjoy the benefits of our Town Shares Program - share in our company’s success!

Whaley Foodservice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.