Master Scheduler /Customer Service Representatives

Kendrick Plastics; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k) with 6% company match

Health, dental, and vision insurance

HSA with employer contribution

Paid time off

Life insurance

Flexible spending accounts (FSA)

Employee Assistance Program (EAP)

Job summary

Kendrick Plastics in Grand Rapids, MI is seeking a Master Scheduler to manage customer demand, shipping schedules, and inventory planning in a fast-paced automotive manufacturing environment.

You will monitor ERP and scheduling processes, maintain data integrity, coordinate shipments, and support ECNs, product launches, and obsolescence planning. This role emphasizes strong analytical skills and cross-functional teamwork to deliver on-time performance for valued customers.

Qualifications

• 5+ years of experience in production scheduling, customer scheduling, or master scheduling within a manufacturing environment.
• Experience with ERP systems and scheduling software (Plex experience is a plus).
• Strong analytical, planning, and problem-solving skills.
• Ability to interpret complex data and make informed decisions.

Responsibilities

• Manage customer demand planning, forecasting, and inventory levels.
• Monitor customer EDI and ERP systems, identifying and resolving issues that may impact delivery performance.
• Coordinate customer shipment schedules, delivery routing, and order maintenance.
• Serve as a customer point of contact and provide proactive communication regarding delivery risks and supply concerns.
• Track inbound and outbound premium freight costs.
• Collaborate with customers, suppliers, and internal teams to resolve issues quickly and effectively.
• Support engineering changes (ECNs), product launches, and obsolescence planning.
• Develop inventory plans for raw materials, WIP, and finished goods.
• Maintain ERP data integrity, item parameters, customer information, and product data.
• Participate in cycle counts and physical inventory activities.
• Establish and maintain freight routing strategies to meet delivery and cost objectives.

Skills

Analytical skills

Planning

Problem solving

ERP systems

Plex experience

Data interpretation

Communication skills

Education

Bachelor's degree in Supply Chain Management, Industrial Engineering, Business Administration, or related field

Tools

Plex ERP

Microsoft Excel

Scheduling software

Job description

About Kendrick Plastics

Kendrick Plastics is a Tier 1.5 automotive supplier built to move fast, think smart, and deliver results. We operate in the sweet spot between large Tier 1 suppliers and traditional Tier 2 manufacturers, giving our customers the best of both worlds: full-service capabilities backed by the speed, flexibility, and personal attention of a smaller company. Our products are featured on some of North America's best-selling vehicles, and our team brings decades of expertise in engineering, manufacturing, and operations. We're built differently: leaner, faster, and focused on winning. If you're someone who takes ownership, solves problems with urgency, and wants to see the direct impact of your work every day, you'll thrive at Kendrick Plastics.

About The Role

Kendrick Plastics is seeking a Master Scheduler to manage customer demand, shipping schedules, inventory planning, and customer-specific requirements while ensuring exceptional customer performance ratings. This role is critical to maintaining strong customer relationships, supporting operational excellence, and ensuring on-time delivery in a fast-paced automotive manufacturing environment.

What You'll Do

• Manage customer demand planning, forecasting, and inventory levels


• Monitor customer EDI and ERP systems, identifying and resolving issues that may impact delivery performance


• Coordinate customer shipment schedules, delivery routing, and order maintenance


• Serve as a customer point of contact and provide proactive communication regarding delivery risks and supply concerns


• Track inbound and outbound premium freight costs


• Collaborate with customers, suppliers, and internal teams to resolve issues quickly and effectively


• Support engineering changes (ECNs), product launches, and obsolescence planning


• Develop inventory plans for raw materials, WIP, and finished goods


• Maintain ERP data integrity, item parameters, customer information, and product data


• Participate in cycle counts and physical inventory activities


• Establish and maintain freight routing strategies to meet delivery and cost objectives

Minimum Qualifications

• Bachelor's degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field


• 5+ years of experience in production scheduling, customer scheduling, or master scheduling within a manufacturing environment


• Experience with ERP systems and scheduling software (Plex experience is a plus)


• Strong analytical, planning, and problem-solving skills


• Ability to interpret complex data and make informed decisions

Preferred Qualifications

• Automotive manufacturing experience


• Advanced Microsoft Excel skills, including pivot tables, macros, and data visualization


• Experience in high-volume, fast-paced production environments


• Strong written and verbal communication skills


• Proven ability to work effectively with customers, suppliers, and cross-functional teams

Your Work Matters. So Do You.

At Kendrick Plastics, we invest in our people the same way we invest in our products: with care, intention, and a long-term view.

Benefits Include

• 401(k) with 6% company match


• Health, dental, and vision insurance


• HSA with employer contribution


• Paid time off


• Life insurance


• Flexible spending accounts (FSA)


• Employee Assistance Program (EAP)

Why Kendrick?

At Kendrick Plastics, you'll have the opportunity to make an immediate impact, take ownership of your work, and grow your career in an organization that values initiative, accountability, and results. If you're ready to join a team that's built to move fast and built to win, we’d love to hear from you.