Master Plumbing Service Technician

Bartlett Heating & Cooling, Inc; Marietta, Northern (GA, KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Bartlett Heating & Cooling, Inc is expanding its plumbing division in Marietta, GA and seeks an experienced Residential Plumbing Service Technician to service Cobb County and the Northwest Atlanta area.

You will diagnose issues, repair and install plumbing systems, and provide exceptional customer service on each visit. The role requires a Master Plumbing License, 3+ years of residential plumbing experience, and a strong safety mindset.

Qualifications

• Minimum of 3 years of residential plumbing service experience in single-family homes.
• Must hold a Master Plumbing License.
• Strong knowledge of plumbing systems, troubleshooting, and local codes.
• Sales experience is preferred.
• Valid Driver's License.
• Ability to pass a pre-employment drug screen and background check.
• Must reside within 30 miles of our shop in Marietta, GA.
• Ability to lift 50–75 pounds and work in varying environments.
• Strong communication, troubleshooting, and customer service skills.
• Comfortable using tablets and field service software.

Responsibilities

• Diagnose, repair, maintain, and install residential plumbing systems and fixtures, including water heaters, faucets, toilets, garbage disposals, piping, and drainage systems.
• Respond promptly to service calls, delivering high-quality workmanship and exceptional customer service.
• Perform thorough inspections of plumbing systems to identify issues and recommend repair, replacement, or maintenance solutions.
• Troubleshoot leaks, clogs, drainage concerns, water pressure issues, and other plumbing-related problems using industry best practices.
• Educate homeowners on findings, recommended solutions, pricing options, and preventative maintenance opportunities.
• Accurately complete work orders, estimates, and service documentation in a timely manner.
• Maintain company tools, equipment, and service vehicles in a clean, organized, and professional condition.
• Follow all safety standards, plumbing codes, and company policies to ensure quality and compliance.
• Communicate effectively with dispatchers and office staff to provide job updates and support efficient scheduling.
• Represent the company with professionalism, integrity, and a customer-first attitude at every interaction.

Skills

Customer service

Communication

Troubleshooting

Safety awareness

Education

Master Plumbing License

Driver's License

Job description

Description

****Master Plumbing License Holder****

Residential Plumbing Service Technician

Bartlett Heating & Cooling

Marietta, GA

At Bartlett Heating & Cooling, we're growing rapidly and are adding a new Plumbing division. We are looking for experienced Residential Plumbing Service Technicians to join our high-performing team serving Cobb County and the Northwest Atlanta area.

If you're looking for a company that values your expertise, rewards your performance, and supports your personal and professional growth, Bartlett is the place for you. We combine a family-oriented culture with industry-leading opportunities so you can build a long-term career—not just another job.

Why Join Bartlett?

Top-Tier Compensation

• Estimated annual earnings of $90,000 to $150,000+
• Weekly pay
• Weekly, monthly and quarterly spiff/bonus opportunities

Outstanding Benefits

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Company-provided tablet, smartphone, service vehicle, and gas card
• Dispatch from home with designated service zones to minimize drive time

A Culture You'll Appreciate

• Family-first environment that values work-life balance
• Team-oriented atmosphere where successes are celebrated
• Weekly company-provided breakfast
• Leadership that supports your growth and development

What You'll Do

As a Residential Plumbing Service Technician, you'll be the trusted expert homeowners rely on to keep their plumbing systems operating safely and efficiently. You'll diagnose issues, provide effective solutions, and deliver outstanding customer experience on every service call.

Key Responsibilities:

• Diagnose, repair, maintain, and install residential plumbing systems and fixtures, including water heaters, faucets, toilets, garbage disposals, piping, and drainage systems.
• Respond promptly to service calls, delivering high-quality workmanship and exceptional customer service.
• Perform thorough inspections of plumbing systems to identify issues and recommend repair, replacement, or maintenance solutions.
• Troubleshoot leaks, clogs, drainage concerns, water pressure issues, and other plumbing-related problems using industry best practices.
• Educate homeowners on findings, recommended solutions, pricing options, and preventative maintenance opportunities.
• Accurately complete work orders, estimates, and service documentation in a timely manner.
• Maintain company tools, equipment, and service vehicles in a clean, organized, and professional condition.
• Follow all safety standards, plumbing codes, and company policies to ensure quality and compliance.
• Communicate effectively with dispatchers and office staff to provide job updates and support efficient scheduling.
• Represent the company with professionalism, integrity, and a customer-first attitude at every interaction.
• Perform other duties as assigned.

Qualifications

• Minimum of 3 years of residential plumbing service experience in single-family homes
• ****Must hold a Master Plumbing License****
• Strong knowledge of plumbing systems, troubleshooting, and local codes.
• Ability to diagnose issues and present repair/replacement options to customers.
• Sales experience is preferred
• Valid Driver's License
• Ability to pass a pre-employment drug screen and background check
• Must reside within 30 miles of our shop in Marietta, GA
• Ability to lift 50–75 pounds and work in varying environments
• Strong communication, troubleshooting, and customer service skills
• Comfortable using tablets and field service software

What Makes You a Great Fit

Customer-Focused – You build trust, create comfort, and leave customers feeling confident they've received exceptional service.

Professional & Reliable – You show up prepared, take pride in your work, and can be counted on by customers and teammates alike.

Entrepreneurial Mindset – You take ownership of your truck, your performance, and your results.

Growth-Oriented – You're always looking to improve your skills, knowledge, and earning potential.

Integrity-Driven – You provide honest recommendations, quality workmanship, and solutions that are truly in the customer's best interest.

Team Player – You bring a positive attitude, support your coworkers, and contribute to a winning culture.

Build Your Future with Bartlett Heating & Cooling

Join a company that invests in its people, rewards performance, and creates opportunities for long-term success.