Master Plumber: Residential Service Technician

Bartlett Heating & Cooling, Inc

Marietta, Northern (GA, KY)

Hybrid

USD 90,000 - 150,000

Full time

10 days ago

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Job summary

Bartlett Heating & Cooling, Inc is expanding its plumbing division in Marietta, GA and seeks an experienced Residential Plumbing Service Technician to service Cobb County and the Northwest Atlanta area.

You will diagnose issues, repair and install plumbing systems, and provide exceptional customer service on each visit. The role requires a Master Plumbing License, 3+ years of residential plumbing experience, and a strong safety mindset.

Qualifications

Minimum of 3 years of residential plumbing service experience in single-family homes.
Must hold a Master Plumbing License.
Strong knowledge of plumbing systems, troubleshooting, and local codes.
Sales experience is preferred.
Valid Driver's License.
Ability to pass a pre-employment drug screen and background check.
Must reside within 30 miles of our shop in Marietta, GA.
Ability to lift 50–75 pounds and work in varying environments.
Strong communication, troubleshooting, and customer service skills.
Comfortable using tablets and field service software.

Responsibilities

Diagnose, repair, maintain, and install residential plumbing systems and fixtures, including water heaters, faucets, toilets, garbage disposals, piping, and drainage systems.
Respond promptly to service calls, delivering high-quality workmanship and exceptional customer service.
Perform thorough inspections of plumbing systems to identify issues and recommend repair, replacement, or maintenance solutions.
Troubleshoot leaks, clogs, drainage concerns, water pressure issues, and other plumbing-related problems using industry best practices.
Educate homeowners on findings, recommended solutions, pricing options, and preventative maintenance opportunities.
Accurately complete work orders, estimates, and service documentation in a timely manner.
Maintain company tools, equipment, and service vehicles in a clean, organized, and professional condition.
Follow all safety standards, plumbing codes, and company policies to ensure quality and compliance.
Communicate effectively with dispatchers and office staff to provide job updates and support efficient scheduling.
Represent the company with professionalism, integrity, and a customer-first attitude at every interaction.