Master Plumber (License Holder & Field Leader)

Woodstock Heating, Cooling & Electrical; Crystal Lake (IL); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Sign-On Bonus

Performance Incentives

Licensing Premium

Group Health Coverage

Retirement Planning

Paid Time Off

Job summary

Woodstock Heating, Cooling & Electrical is seeking a Master Plumber at our Woodstock, IL location. The role combines active field service work with office and administrative duties, emphasizing licensing compliance and technical leadership.

The ideal candidate will hold an active Illinois Plumbing License, supervise field technicians, and contribute to dispatch workflows while maintaining exceptional customer service and safety standards.

Qualifications

• Active Illinois Plumbing License / Contractor Registration required.
• Senior Master Plumber with leadership experience in field service.
• Ability to balance field work with office/administrative responsibilities.

Responsibilities

• Maintain and utilize your active Illinois Plumbing license for company operations.
• Perform expert field service work (60%) with diagnostics, repairs, and installations.
• Assist with field reporting, scheduling optimization, and dispatch support (20–30%).
• Provide technical leadership, training, and safety oversight to technicians.
• Address high-level customer inquiries and resolve complex issues.
• Enforce plumbing codes, safety standards, and company policies at job sites.

Skills

Verbal communication

Organizational skills

Leadership

Field experience

Education

Active Illinois Plumbing License / Contractor Registration

Tools

Plumbing dispatch software

Job description

Woodstock Heating, Cooling & Electrical, an established, premier home services provider with over 50 years of trusted excellence, is seeking a top-grade Master Plumber for our location in Woodstock, Illinois. This is a high-level, dual-purpose role designed for an elite tradesperson who wants to stay active in the field while taking on key business and licensing responsibilities.

We are looking for a working license holder who will spend approximately 60% of their time performing expert field service work and 20-30% of their time handling office operations, technical leadership, and administrative workflows.

Location: Woodstock, IL
Position Type: Full-Time (60% Field, 20-30% Office & Administration)

• Compensation: $45 to $55+ per hour, dependent on experience.
• Sign-On Bonus: Competitive sign-on bonus included (amount to be finalized upon offer).
• Performance Incentives: Additional bonus structure tied to company operational targets.
• Licensing Premium: Additional corporate licensing compensation provided for utilizing your active Illinois Plumbing registration.
• Group Health Coverage: Choice of multiple comprehensive medical plans, plus dental and vision insurance. Coverage begins on the first of the month post-hire.
• Retirement Planning: 401(k) program with a competitive company matching contribution.
• Paid Time Off: Paid vacation package alongside observed major holidays.

Key Responsibilities

• License Partnership: Maintain and utilize your active Illinois Plumbing License for company business compliance and operational requirements.
• Field Service Excellence (60%): Work actively in the field to perform top-tier plumbing diagnostics, repairs, and installations, directly contributing to company revenue.
• Office & Admin Operations (20-30%): Assist with office workflows, including reviewing site field reports, optimizing schedules, and providing technical support for dispatch workflows.
• Technical Leadership: Utilize master-level plumbing knowledge to troubleshoot complex technical issues and provide field training, coaching, and safety oversight to technicians.
• Customer Excellence: Address high-level customer inquiries and resolve complex complaints to maintain our top-tier service reputation.
• Safety & Compliance: Enforce industry regulations, local plumbing codes, safety standards, and company policies across all job sites.

Qualifications & Requirements

• Licensing: Must possess an active active Illinois Plumbing License / Contractor Registration (required).
• Experience: Proven track record as a Master Plumber, senior field supervisor, or plumbing service leader.
• Mindset: A strong desire to remain actively working in the field while handling necessary office and business responsibilities.
• Tech Skills: Experience with plumbing industry dispatch software is highly preferred.
• Soft Skills: Excellent verbal communication, strong organizational skills, and a collaborative technical leadership style.
• Screening: Valid driver's license with an insurable driving record. Must pass a background check and drug screening.