Master Plumber (License Holder & Field Leader)

Clarion Home Services Group; Crystal Lake (IL); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Sign-on bonus

Performance incentives

Licensing premium

Group health coverage (medical, dental

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Woodstock Heating, Cooling & Electrical, an established home services provider, is seeking a Master Plumber in Woodstock, Illinois. This dual-role position keeps you active in field service while taking on licensing and business responsibilities.

The role blends 60% field diagnostics, repairs and installs with 20-30% office work, dispatch support and leadership. Licensing and active Illinois Plumbing registration are required, along with a clean driving record and background check.

Qualifications

• Must possess an active Illinois Plumbing License / Contractor Registration
• Proven track record as Master Plumber or senior field supervisor
• Desire to remain actively working in the field while handling office/business responsibilities
• Experience with plumbing industry dispatch software
• Excellent verbal communication, strong organizational skills, collaborative leadership style
• Valid driver's license with insurable driving record; pass background check and drug screening

Responsibilities

• License Partnership: Maintain Illinois Plumbing License for company compliance
• Field Service Excellence (60%): Perform diagnostics, repairs, installations in the field
• Office & Admin Operations (20-30%): Assist with dispatch, schedules, and admin workflows
• Technical Leadership: Provide field training, coaching, and safety oversight
• Customer Excellence: Address inquiries and resolve complex complaints
• Safety & Compliance: Enforce plumbing codes, safety standards, and policies

Skills

Master Plumber

Field leadership

Communication

Organizational skills

Tools

Dispatch software

Job description

Woodstock Heating, Cooling & Electrical, an established, premier home services provider with over 50 years of trusted excellence, is seeking a top-grade Master Plumber for our location in Woodstock, Illinois. This is a high-level, dual-purpose role designed for an elite tradesperson who wants to stay active in the field while taking on key business and licensing responsibilities.

We are looking for a working license holder who will spend approximately 60% of their time performing expert field service work and 20-30% of their time handling office operations, technical leadership, and administrative workflows.

Location: Woodstock, IL

Position Type: Full-Time (60% Field, 20-30% Office & Administration)

Compensation & Comprehensive Benefits Package

• Compensation: $45 to $55+ per hour, dependent on experience.
• Sign-On Bonus: Competitive sign-on bonus included (amount to be finalized upon offer).
• Performance Incentives: Additional bonus structure tied to company operational targets.
• Licensing Premium: Additional corporate licensing compensation provided for utilizing your active Illinois Plumbing registration.
• Group Health Coverage: Choice of multiple comprehensive medical plans, plus dental and vision insurance. Coverage begins on the first of the month post-hire.
• Retirement Planning: 401(k) program with a competitive company matching contribution.
• Paid Time Off: Paid vacation package alongside observed major holidays.

Key Responsibilities

• License Partnership: Maintain and utilize your active Illinois Plumbing License for company business compliance and operational requirements.
• Field Service Excellence (60%): Work actively in the field to perform top-tier plumbing diagnostics, repairs, and installations, directly contributing to company revenue.
• Office & Admin Operations (20-30%): Assist with office workflows, including reviewing site field reports, optimizing schedules, and providing technical support for dispatch workflows.
• Technical Leadership: Utilize master-level plumbing knowledge to troubleshoot complex technical issues and provide field training, coaching, and safety oversight to technicians.
• Customer Excellence: Address high-level customer inquiries and resolve complex complaints to maintain our top-tier service reputation.
• Safety & Compliance: Enforce industry regulations, local plumbing codes, safety standards, and company policies across all job sites.

Qualifications & Requirements

• Licensing: Must possess an active active Illinois Plumbing License / Contractor Registration (required).
• Experience: Proven track record as a Master Plumber, senior field supervisor, or plumbing service leader.
• Mindset: A strong desire to remain actively working in the field while handling necessary office and business responsibilities.
• Tech Skills: Experience with plumbing industry dispatch software is highly preferred.
• Soft Skills: Excellent verbal communication, strong organizational skills, and a collaborative technical leadership style.
• Screening: Valid driver's license with an insurable driving record. Must pass a background check and drug screening.