Master Plumber and Field Operations Manager

bluefrog Plumbing + Drain® Headquarters; Wayne (PA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Job summary

blueFrog Plumbing + Drain of the Main Line is seeking a licensed Master Plumber to lead our residential service team in a hybrid field/leadership role. You will run service calls, mentor technicians, and help ownership improve day-to-day operations.

The ideal candidate brings strong plumbing expertise, leadership, and in-home sales experience, with a focus on safety, quality, and customer satisfaction. Compensation is competitive with incentives and a company vehicle.

Qualifications

• Active Master Plumber license required.
• Strong residential service plumbing background.
• Experience leading, coaching, or training technicians.

Responsibilities

• Field Leadership & Technical Support: Serve as the Master Plumber license holder and run service calls when needed.
• Team Leadership & Coaching: Coach technicians on service process, standards, and customer experience; onboard and train new members.
• Sales, Service & Customer Experience: Use in-home sales to help technicians present options, improve close rates, and resolve escalated issues.
• Operations & Performance: Monitor daily field performance, review KPIs, and help improve pricing, workflows, and field efficiency.

Skills

Leadership

Field Operations

Communication

Customer Service

In-home Sales

KPI-driven

Training & Coaching

Problem Solving

Remote support

Tools

ServiceTitan

Job description

Benefits

• Flexible schedule
• Opportunity for advancement
• Training & development

blueFrog Plumbing + Drain of the Main Line is looking for an experienced Master Plumber / Field Operations Manager to help lead, support, and grow our residential plumbing service team.

This is a hybrid role for someone who is comfortable both in the field and in leadership. The right person will spend a meaningful portion of their time running service calls, completing work, training technicians, riding along, supporting jobs remotely, and helping ownership improve day‑to‑day operations.

We are looking for a licensed Master Plumber who understands residential service, knows how to lead technicians, and is comfortable being accountable for revenue, quality, customer experience, and profitability.

What You’ll Do

Field Leadership & Technical Support

• Serve as the company’s Master Plumber license holder
• Run service calls and complete jobs as needed
• Spend 50–70% of time in the field running work, training, riding along, or overseeing job quality
• Support technicians throughout the day by phone, text, or video
• Help troubleshoot complex jobs and technical questions
• Ensure work is performed safely, professionally, and to code

Team Leadership & Coaching

• Coach technicians on service process, communication, technical standards, and customer experience
• Help build consistency in how jobs are diagnosed, presented, sold, completed, and documented
• Hold technicians accountable to company standards
• Support onboarding and training of new field team members
• Help create a strong, professional field culture

Sales, Service & Customer Experience

• Use in‑home sales experience to help technicians present options clearly and confidently
• Improve close rate, average ticket, memberships, and customer satisfaction
• Help resolve escalated customer issues
• Model best practices for communication, professionalism, and service delivery

Operations & Performance

• Help manage daily field performance
• Review KPIs and technician results
• Support revenue and profit goals
• Identify operational issues and help create better processes
• Work with ownership to improve pricing, workflows, truck inventory, and field efficiency

What We’re Looking For

• Active Master Plumber license
• Strong residential service plumbing background
• Experience leading, coaching, or training technicians
• Comfortable working in a hybrid field/leadership role
• In‑home sales experience
• KPI‑driven mindset
• Ability to support technicians remotely throughout the day
• Strong communication and customer service skills
• ServiceTitan experience preferred
• Nexstar, CertainPath, Service Nation, or other best‑practices group experience preferred

Ideal Candidate

The ideal candidate is a strong service plumber who has grown into leadership, or is ready to. You may currently be a lead technician, field supervisor, service manager, plumbing manager, or licensed plumber who wants a bigger role in building a company.

You should be comfortable getting in the truck, helping a technician close a job, reviewing performance numbers, coaching through a tough call, and working with ownership on how to improve the business.

Why This Role Is Different

This is an opportunity to step into a growing company at an early stage and have real influence over how the plumbing department is built. We have an excellent team of reliable, experienced, and eager young technicians that you will work with daily.

You will not just be handed a finished system. You will help create it.

This role is ideal for someone who wants to combine technical plumbing expertise with leadership, coaching, sales, and business performance.

Compensation

Competitive compensation based on experience, licensing, and leadership ability.

• Base salary or hourly structure
• Performance incentives
• Revenue and profitability bonuses
• Company vehicle
• Technology and tools
• PTO and benefits

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to bluefrog Plumbing + Drain Corporate.