Master Plumber

Ainsley Heating & Cooling; Cortland (OH); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Mentorship & leadership

Year-round residential work

Professional development

Career growth opportunities

Job summary

Ainsley Heating & Air in Cortland, OH is seeking an experienced Master Plumber to lead complex residential plumbing projects and mentor teammates on our growing team.

You will diagnose, repair, replace, and install plumbing systems while ensuring code compliance and excellent customer service. The role emphasizes teamwork, safety, and quality workmanship in a hands‑on environment.

Qualifications

• Extensive residential plumbing service experience.
• Strong knowledge of plumbing codes and permitting requirements.
• Ability to diagnose complex plumbing issues and mentor other plumbers.

Responsibilities

• Diagnose, repair, replace, and install residential plumbing systems.
• Complete plumbing, drain, water heater, piping, fixture, pump, valve, and related service work.
• Independently diagnose and complete complex plumbing jobs.
• Perform work in accordance with applicable plumbing codes, permitting requirements, and manufacturer specifications.
• Serve as a technical resource for other plumbers and provide guidance when needed.
• Evaluate workmanship and identify safety, code, or quality concerns.
• Coach, mentor, and provide constructive feedback to other plumbers.
• Clearly explain diagnoses, recommendations, and repair or replacement options to homeowners.
• Communicate professionally with customers and provide an exceptional service experience.

Skills

Residential plumbing expertise

Code compliance knowledge

Leadership/mentoring

Customer service orientation

Education

Active Master Plumber license

Tools

Field-service software

Tablet devices

Job description

Ainsley Heating & Cooling

Cortland, OH 44410

Master Plumber

Master Plumber - Cortland, OH

At Ainsley Heating & Air, every day is an opportunity to create exceptional experiences for our customers and make a positive impact in the communities we serve. We believe excellence is about more than providing comfort—it’s about doing quality work, building trust, and taking pride in the experience we deliver.

We’re looking for an experienced Master Plumber to join our team. This is a hands‑on opportunity for an accomplished plumber who can independently handle complex residential plumbing work while also serving as a trusted resource and mentor to other members of the plumbing team.

Your experience will help set the standard for workmanship, safety, code compliance, troubleshooting, professionalism, and customer service. If you’re ready for a rewarding opportunity where your skills and contributions are valued, we’d love to have you join us.

Why Join Ainsley Heating & Air?

• Competitive pay: $28 - $38/hour with weekly pay! + Incentives!! (Can earn over $100,000 annually)
• Steady, year-round residential work
• Opportunity to serve as a key plumbing technical resource
• Strong support from office and field teams
• Ongoing technical and professional development
• Opportunity to mentor and develop other plumbing professionals
• Career growth and advancement opportunities
• A team that values quality, professionalism, and exceptional customer experiences

What You’ll Do

• Diagnose, repair, replace, and install residential plumbing systems.
• Complete plumbing, drain, water heater, piping, fixture, pump, valve, and related service work.
• Independently diagnose and complete complex plumbing jobs.
• Perform work in accordance with applicable plumbing codes, permitting requirements, and manufacturer specifications.
• Serve as a technical resource for other plumbers and provide guidance when needed.
• Evaluate workmanship and identify safety, code, or quality concerns.
• Help maintain high standards for workmanship, safety, professionalism, and customer service.
• Coach, mentor, and provide constructive feedback to other plumbers.
• Lead by example and demonstrate strong technical and customer-service standards.
• Clearly explain diagnoses, recommendations, and repair or replacement options to homeowners.
• Communicate professionally with customers and provide an exceptional service experience.
• Complete accurate service notes, estimates, invoices, photos, and other required documentation.
• Use tablets, mobile applications, and field-service software to manage daily work.
• Work collaboratively with dispatch, customer service, and other team members to keep jobs moving efficiently.

What We’re Looking For

• Extensive residential plumbing service, repair, and installation experience.
• Strong knowledge of plumbing codes, permitting requirements, and residential plumbing systems.
• Ability to independently diagnose and complete complex plumbing work.
• Strong technical troubleshooting and problem‑solving skills.
• Ability to coach, mentor, and provide constructive feedback to other plumbers.
• Previous experience providing field leadership or overseeing the work of other technicians preferred.
• Ability to evaluate workmanship and identify safety, code, or quality concerns.
• Strong communication and customer service skills.
• Confidence explaining technical findings and appropriate solutions to homeowners.
• Professional judgment and the ability to lead by example.
• Strong organization and documentation skills.
• Comfortable using tablets, mobile applications, and field‑service software.
• Valid driver’s license with an acceptable driving record.
• Active Master Plumbing license as required by applicable state and local regulations.

What Success Looks Like

Success in this role means being someone the team can rely on when plumbing work is complex, a technical challenge needs to be solved, or another plumber needs guidance.You’ll continue producing quality work in the field while helping raise the performance of the team around you. Your experience and leadership will help reinforce the standards Ainsley Heating & Air is known for—quality workmanship, professionalism, safety, and exceptional customer care.