Master Automotive Technical Specialist - Field Support

Msxinternational; Newark (NJ); On-site; USD 95,000 - 105,000; Full time

Job summary

MSX International seeks a Master Automotive Technical Specialist - Field Support to troubleshoot complex electrical, EV, and mechanical issues directly at dealership sites across the United States. You will perform field diagnostics, write detailed technical field reports, and relay findings to the Engineering team.

The ideal candidate has 5 years of automotive mechanical experience and ASE Master Technician Certification (A1-A8) or equivalent, with the ability to travel nationwide.

Qualifications

• 5 years automotive mechanical experience
• ASE Master Technician Certification (A1-A8) or equivalent
• Ability to travel to dealerships in all 50 states
• Ability to communicate technical information to all departments
• Ability to analyze data and create custom reports
• Ability to effectively use MS Word, Excel, Outlook and other customized software
• Ability to work independently in a fast-paced environment
• Highly motivated, adaptive and autonomous with the ability to deliver results

Responsibilities

• Provide on-site support to dealer technicians and ensure solutions to product technical issues
• Document findings of each mission and corrective actions taken
• Document shortfalls identified during the mission to the OEM enterprise
• Create and deliver detailed technical field reports to Engineering

Skills

On-site support

Data analysis

Technical reporting

Independent work

Communication

Education

ASE Master Automobile Technician Certification (A1-A8)

Tools

MS Word

Excel

Outlook

Job description

The Master Automotive Technical Specialist - Field Support is responsible for troubleshooting complex electrical, EV, and mechanical breakdowns directly in the field or at dealership sites. During the repair and post repair, the Field Engineer will inspect failed components, write detailed technical field reports, and relay findings to the Engineering team.

Day to Day Responsibilities

• Provide on-site support to the dealer technicians and ensure the solution of product technical issues.
• Document the findings of each mission and the corrective actions taken.
• Document any shortfalls identified during the mission to the OEM enterprise.
• 5 Years automotive mechanical experience required.
• Master Automobile Technician Certification (A1-A8 ASE) and/or equivalent proven experience.
• Ability to travel to dealerships in all 50 states.
• Ability to communicate technical information to all departments.
• Ability to analyze data and create custom reports.
• Ability to effectively use MS Word, Excel, Outlook and other customized software.
• Ability to work independently and manage a progressive workload in a fast-paced environment.
• Highly motivated, adaptive, and autonomous with the ability to deliver results.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95k to $105k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.