Massillon - Donor Door Attendant

Goodwill Industries of Greater Cleveland & East Central Ohio, Inc.; Massillon (OH); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Bonus incentive plan

Daily Pay

Generous paid time off

Retirement planning with company match

Employee Assistance Program

Employee discount

Job summary

Goodwill Industries of Greater Cleveland & East Central Ohio, Inc. is seeking a Donor Door Attendant in Massillon, OH. You will be the first friendly face donors see, assisting with unloading donations, giving receipts, and keeping the entrance organized.

You will follow safety guidelines, sort items into categories, and coordinate with store leadership to ensure smooth daily operations. This full-time hourly role offers benefits and growth opportunities with a mission-driven nonprofit.

Qualifications

• Previous work with the public preferred.
• Courtesy and tact when dealing with people.
• High school diploma or GED preferred.

Responsibilities

• Greets donors and assists with unloading donations.
• Offers tax receipts and maintains accurate daily donation counts.
• Keeps the donor door area neat and safe; follows safety policies.
• Closes donor door at day end and reports issues to leadership.
• Sorts donations into categories (apparel, shoes, wares, books, etc.).
• Hands donors receipts and ends interactions with a positive message."You changed a life today, Thank you!"
• Follows safety guidelines and reports malfunctions; assists with other duties as assigned.

Skills

Customer service

Courtesy and tact

Public interaction

Education

High school diploma or GED preferred

Job description

Donor Door Attendant: Goodwill Industries of Greater Cleveland & East Central Ohio

Location: Massillon, OH | Pay: $13.40 | Type: Hourly, Full-Time

About the Job

Join us in making a meaningful impact in Massillon, Ohio! Be the first friendly face donors see. As a Donor Door Attendant, you will assist our generous community members when they donate goods at our stores. This includes unloading donations from vehicles, offering tax receipts, maintaining accurate daily donation counts, and beginning to presort items into categories.

Responsibilities

• Ensures 100% donor and customer satisfaction.
• Greets donors in a prompt, friendly, and courteous manner; aids in unloading donations from vehicles, offers tax receipts, and maintains accurate daily counts of donations.
• Keeps the donor door area neat and clean. Adheres to all safety practices, procedures, and policies. Reports any malfunctions of equipment or buildings to store team leadership.
• Secures donor door at end of each day. This includes bringing in bell hose (if applicable), closing and locking the donor door, and any other store-specific closing needs.
• Notifies store team leadership of any sizable items donated that cannot be stored or moved safely.
• Handles all donations carefully and pre-sorts donated merchandise quickly into categories as directed - apparel, shoes, purses, wares, electrical and mechanical, books, and miscellaneous that are in resaleable condition.
• Tags totes, bins, and duros as directed, and places them in assigned areas. Assists with material movement labels.
• Levels off totes to ensure safety and adheres to the two-finger rule when filling and stacking.
• Embodies DGR (Donated Goods Retail) MODE Guiding Principles.
• Supports production goals through processing activities, whether directly or indirectly.
• Hands every donor a receipt and ends every donor interaction with "You changed a life today, Thank you!"
• Follows all agency safety policies and guidelines. Actively participates with supervisor and team members to address identified safety concerns.
• Other duties as assigned.

Qualifications

• Previous work with the public preferred
• Courtesy and tact when dealing with people
• High school diploma or GED preferred

Benefits

• Bonus incentive plan
• Daily Pay
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Employee discount

Employees who work full-time are also eligible for:

• Medical, dental, & vision benefits at a fraction of the premium cost
• Short-term and long-term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.