MassDOT Incident Response Operator

Commonwealth of Massachusetts; Boston (MA); On-site; USD 64,000 - 87,000; Full time

Job summary

MassDOT is seeking an Incident Response Operator for the Tunnels System. You will provide towing and first response services, report unsafe road conditions to the Highway Operations Center, and perform related duties as assigned.

Shifts vary (6:00–14:30, 14:00–22:30, 21:30–06:00); duties include responding to incidents, assisting motorists, coordinating with State Police, maintaining logs, and conducting pre‑shift vehicle checks.

Qualifications

• At least 3 years of satisfactory experience operating trucks and maintenance equipment.
• Must read and interpret written instructions and diagrams.
• Knowledge of tow rig/set‑up required.

Responsibilities

• Shifts vary; 6:00am–2:30pm, 2:00pm–10:30pm, 9:30pm–6:00am.
• Provide first response and towing at tunnel incidents.
• Communicate road conditions and incidents to the HOC; assist Police as needed.

Skills

Tow operations knowledge

Emergency response coordination

Reading and interpreting instructions

Education

High school diploma or GED

Tools

CDL Class B with air brakes

MA Hoisting License Class C with endorsements

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - MassDOT Incident Response Operator (260006R7)

Job Description

Description

Position Summary

Incumbents of this position provide towing and first response services at incidents which occur within the Tunnels System; reports unsafe road conditions to the Highway Operations Center (HOC) and corrects such conditions where possible; and performs other duties as assigned from time to time.

Duties and Responsibilities

• The shifts for these positions vary and are subject to bi-annual shift bids and/or operational need. The shifts are 6:00am - 2:30pm, 2:00pm - 10:30pm, and 9:30pm - 6:00am.
• Maintains surveillance and provides immediate response for all types of incidents from assigned emergency stations or platforms. Provides first response to all petroleum-based spills which occur within the Tunnels System.
• Communicates road and traffic conditions, hazardous spills, and injuries at incidents to the HOC.
• Provides logistical support for State Police at the incident site including, but not limited to, the placement and removal of traffic cones and removing debris from the roadway.
• Provides assistance to disabled motorists by means of pushing/towing disabled vehicles to a safe location.
• Maintains vehicle assistance reports and logs for all activities.
• Assists the State Police and/or Maintenance Department in emergency situations, such as accidents, mechanical failures, weather, etc.
• Perform routine checks of assigned vehicles, equipment, emergency station/platform, and assigned communications equipment prior to start of shift and report any equipment malfunctions to the HOC and Supervisor immediately.
• Cleans, washes and fuels assigned vehicle.
• Performs other related highway maintenance duties as required.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s culture and career opportunities can be found at mass.gov/massdot-careers .

MassDOT’s divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.

Qualifications

Minimum Entrance Requirements

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least 3 years of satisfactory experience in operating trucks and construction and maintenance equipment with the ability to read and interpret written instructions and diagrams. Must have working knowledge of the use of various tow rig/set-up.

Special Requirements

Applicants must possess a high school diploma or GED; must possess a valid CDL Class B with air brakes endorsement. (Verification of CDL must accompany application); must possess a valid Massachusetts Class C Hoisting License with endorsements to operate a front-end loader and backhoe.

In addition, applicants must have had or successfully complete Authority-provided training within a reasonable period which meets the requirements of OSHA 29 CFR 1910.120 (q)(6) (ii), First responder operations level. Proof of such training shall be in the form of a certificate, such as (but not limited to) a record from the Massachusetts Fire Academy certifying completion of their 8-hour Emergency Fuel Spill Response - Recognition and Identification Training Program.

• For questions regarding the job posting, please email the MassDOT Talent Acquisition Team [e-mail].
• For general questions regarding MassDOT, call the Human Resources Service Center at 857 ‐ 368 ‐ 4722.
• For a disability ‐ related reasonable accommodation or alternative application method, call the ADACoordinator, Lucy Bayard, at 857 ‐ 274 ‐ 1935.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Equal Opportunity / Inclusion Statements

An Equal Opportunity / Affinitive Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Charlestown- 60 BunkerHill Ind

Job

Equipment, Facilities & Services

Agency

Massachusetts Department of Transportation

Schedule

Full-time

Shift

Multiple

Job Posting

Oct 9, 2026, 6:12:28 PM

Number of Openings

2

Salary

64,033.58 - 87,292.14 Yearly

If you have Diversity, Amplitive Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Derrick Mann - 8573688541

Bargaining Unit : DOT

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No