Massage Therapist Shift Lead

Heights Wellness Retreat; City of Kingston (NY); On-site; USD 66,000 - 104,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

Job summary

Massage Heights in Kingston, NY is seeking a Massage Therapist Shift Lead for nights and weekends. You will foster a supportive team environment, educate guests on massage benefits, and help elevate guest experiences through hands-on leadership and care.

You will supervise operations, recruit and train therapists, and ensure high standards of service while maintaining a strong focus on guest satisfaction and team morale.

Qualifications

• Minimum 2 years of management/lead experience.
• Ability to lead a team and manage front-end/back-end operations.
• Licensed massage therapist in New York state with excellent guest service.

Responsibilities

• Create a positive team environment and lead by example.
• Supervise back-end operations and ongoing management.
• Address customer and team member concerns promptly and professionally.
• Recruit, interview and hire massage therapists aligned with the Lead position.
• Develop and manage MT job postings and pipeline of therapists.
• Train new employees and ongoing MT training including corporate policies.

Skills

Management experience

Team leadership

Customer service

Interpersonal skills

Training & coaching

Education

New York state license to practice massage therapy

Job description

Benefits

• Competitive salary


• Dental insurance


• Health insurance


• Paid time off


• Training & development


• Vision insurance


• Wellness resources

Our brand purpose is to Elevate the Lives of the People we Touch. At Massage Heights, we believe in the healing power of touch. We believe the work of massage therapists and estheticians truly does change the world one fantastic body at a time.

Massage Therapist Shift Lead (Nights and Weekends)

Massage Heights, Kingston, NY

Job Summary

Work as a team and love/care as a family. This is the environment that we at Massage Heights strive to provide for every one of our Team Members. At Massage Heights, you will be able to apply your care for people while educating our Guests with an emphasis on the benefits of massage and skin therapy. Our entire team, everyone works with their hearts and their hands to elevate the lives of our Guests. Our doors are open to passionately dedicated people who want to become a vital part of the Massage Heights Body & Face team.

Days And Hours Requirements

• Must work Nights and Weekends (32-35 hours per week)


• Monday 3-9


• Tuesday 3-9


• Wednesday 3-9


• Friday 3-9


• Sunday 10-6

RATE

• Starts at $45 per Service hour and can increase to $65 per Service hour based on performance and request rate.(Tiered growth)


• Hourly Service rate can increase to $55 per hour, after the therapist is requested 70% for 2 months consistently (needs to work at least 25 service hours per week, (nights and weekends)


• Hourly Service rate can increase to $65 per hour, after the therapist is requested 85% for 2 months consistently (needs to work at least 25 service hours per week, (nights and weekends)


• $25 per Management hour (up to 4 hours per week)


• Weekly rate $1,440-$2,275 plus gratuities

Roles & Responsibilities

• Create a positive Team environment. The Massage Therapist Shift Lead roles and responsibilities include those of the Therapists.


• Directly supervise and be accountable for all aspects of Back End Operations. Includes ongoing Operations and Management


• Address and resolve all customer and team member concerns promptly


• Create an environment that is passionate about providing guest service.


• Lead by example: achieve personal as well as team goals.


• Manages the recruiting, interviewing and hiring of Massage Therapists aligned with the Lead Massage Therapist.


• Develop and Manage Massage Therapist job postings. Screen, interview and assist with hiring MT’s. Assess the ongoing need for appropriate MT positions required. Continually develop a pipeline of therapists’ right out of school.


• Develop Relationships with local MT schools. Represent at Job Fairs and nurture relationships. The goal is to develop a pipeline of Therapists right out of school.


• Coach Team Members to achieve peak performance.


• Support Massage Therapists with Bi-monthly team meetings to review retreat focus, areas of growth. These meetings should be fun and energizing with the outcome to create an energized and engaged team.


• Support MT Onboarding. This includes setting up system access and updates.


• Perform training for new employees.


• Assess and perform training for all MT’s, including Massage Heights corporate policies and procedures. This effort needs to be performed ongoing where any gaps may exist or to create consistency and sustainability in the retreat.


• Train therapists on existing and upcoming Elevations. This could be built into Monthly Meetings.


• Implement creative skill training ideas.

Qualifications

• Minimum 2 years of management\\lead experience |


• Highly motivated team-player with excellent interpersonal and communication skills |


• Strong leadership and excellent organizational skills |


• People oriented with strong customer service and public relations skills |


• Proven track record in achieving sales and service goals |


• Working knowledge of computers and standard software |


• Available to work varied hours/weekends, evenings, holidays etc. |


• Experience in training, coaching, and conflict resolution a plus |


• Comply with local and state licensing laws and regulations |


• Carry personal liability insurance |


• Hold current New York state license to practice massage therapy |


• Be guest service oriented and able to communicate effectively with guests |


• Capable of at least deep tissue, Swedish and maternity massage modalities |


• Be a team player |


• Believe in regular massage therapy as part of a healthy lifestyle |


• Pass background check | | NOTE: Set up 4 hours of Management time available possibly 30 or 60 minutes spread over 4 shifts. Management hours are compensated at $25 per hour.

Why work at Massage Heights?

We are a team. Join our family.

Benefits. Well-being on many levels, ways to grow and prosper.

Continued Education Opportunities. Never quit growing and developing

Elevate Lives. Nurture the mind, body and spirit, make a difference.

Competitive pay. Be valued for your character as well as your skill.

It\'s natural for us. Work for a company that cares about the community and the planet.

Take the Next Step, Elevate Your Career

We are looking for great people to join our team.

Compensation: $1,440.00 - $2,275.00 per week

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Join the Team at Massage Heights