Spa Director

Massage Heights Indianapolis; Atlanta (GA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Dental insurance

Health insurance

Paid time off

Salary & bonus

Career development

Leadership training

Company events

Family fund

Employee discounts

Digital workplace

Job summary

Massage Heights Indianapolis is seeking a results‑driven leader to grow the member base and drive revenue across Retreat operations. You will supervise daily activities, set sales goals, and coach your team to deliver consistent, high‑quality service in a busy spa environment.

This role requires at least two years in membership-based sales, experience managing hourly staff, and a knack for coaching and scheduling.

Qualifications

• Minimum 2 years membership-based sales and service.
• Experience managing hourly wage employees.
• Knowledge of labor and employment laws (plus local/state licensing laws for therapists/estheticians helpful).
• Experience in training, coaching, and conflict resolution.
• Capacity to develop positive relationships with employees to coach/mentor with discipline.
• Demonstrate working knowledge of computers and standard software.
• Basic business math skills.
• Financial and P&L experience.

Responsibilities

• Growing member base month-over-month.
• Lead by example, demonstrating the ability to achieve personal as well as team sales goals.
• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift.
• Recruit, hire, train, develop, and retain top talent.
• Effectively create and manage team member schedules to ensure proper execution of daily operations.
• Set individual team member and overall Retreat sales goals; create plans and convert plans into action to meet and exceed goals.
• Effectively manage team member schedules to ensure proper execution of daily operations.
• Dedicate time to work the floor to provide your team with in-the-moment coaching.
• Plan, prepare, and execute events to promote Massage Heights in your area.
• Develop partnerships with local businesses in your area.

Skills

Membership-based sales

People management

Training and coaching

Computers proficiency

Job description

Benefits

• 401(k) matching


• Bonus based on performance


• Dental insurance


• Health insurance


• Paid time off

Our brand purpose is to Elevate the Lives of the People we Touch. Become part of the team at Massage Heights and help build and guide your team to inspire and promote a balanced lifestyle for every Member and guest who walks through the door. The ideal candidate has a strong membership sales background, passion for leadership, sees obstacles as learning opportunities and is ready to build a rewarding career.

Company Perks

• Competitive salary and bonus opportunities


• Personal and Career Development


• Comprehensive Leadership Training


• Company Parties, free food/snacks, and uniforms


• Massage Heights Family Fund


• Employee Discounts - Complimentary Services


• Digital Work Environment

Schedule/Expected Work Hours

• Able to work some weekends, evenings, holidays, and 40 hours is required

Responsibilities

• Growing member base month-over-month


• Lead by example, demonstrating the ability to achieve personal as well as team sales goals


• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift


• Recruit, hire, train, develop, and retain top talent


• Effectively create and manage team member schedules to ensure proper execution of daily operations


• Set individual team member and overall Retreat sales goals; create plans and convert plans into action to meet and exceed goals


• Effectively manage team member schedules to ensure proper execution of daily operations


• Dedicate time to work the floor to provide your team with in-the-moment coaching


• Plan, prepare, and execute events to promote Massage Heights in your area


• Develop partnerships with local businesses in your area

Qualifications

• Minimum 2 years membership-based sales and service


• Experience managing hourly wage employees


• Working knowledge of labor and employment laws (plus any local and state licensing laws for therapists and estheticians would be helpful)


• Experience in training, coaching, and conflict resolution


• Capacity to develop positive relationships with employees to manage coaching/mentoring with discipline


• Demonstrate a working knowledge of computers and standard software


• Basic business math skills


• Financial and P&L experience

Company Overview

– Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.

Company Values

• Loyalty


• Authenticity


• Passion


• Diligence

Compensation: $65,000.00 - $75,000.00 per year

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Join the Team at Massage Heights