Massage Therapist-On Call (Caesars Palace LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking an On-Call Massage Therapist to provide high-quality wellness and spa services. This role involves customizing treatments based on guest preferences in a fast-paced environment, ensuring a relaxing experience for all guests.

Qualifications

• Nationally Certified as a Massage Therapist.
• Minimum 4 years of experience as a Massage Therapist.
• Minimum 1 year of experience in luxury hotel spa.

Responsibilities

• Provide a variety of spa treatments, including massages and body scrubs.
• Customize treatments to suit individual guest needs.
• Ensure high standards of hygiene and cleanliness in treatment rooms.

Skills

Communication

Detail-oriented

Customer service

Education

High school diploma or equivalent

Massage Therapist license in Nevada

Job description

JOB SUMMARY:

On-Call Massage Therapist will provide high-quality wellness and spa services to guests on an as-needed basis, ensuring a relaxing and rejuvenating experience. On-Call Massage Therapist will work in multiple locations at the Caesars property including Qua Baths & Spa, Pool Cabana and Villas. This on call role is a fast-paced environment, responding to guest requests, and providing customized treatments based on individual needs and preferences.

ESSENTIAL JOB FUNCTIONS:

• Provide a variety of spa treatments, including but not limited to massages, body scrubs, wraps, and other therapeutic or wellness services in spa, guest room or villa, poolside or pool cabana.
• Customize treatments to suit individual guest needs, preferences, and any specific requests or contraindications.
• Follow treatment protocols and techniques as per the spa's standards to ensure consistency and quality.
• Maintain thorough knowledge of all services, treatments, products, and promotions to recommend appropriate services to guests.
• Ensure the comfort, safety, and relaxation of guests throughout their treatment.
• Greet guests warmly upon arrival and create a welcoming and relaxing atmosphere.
• Conduct pre-treatment consultations with guests to understand their needs, preferences, and any special concerns regarding health conditions or allergies.
• Provide recommendations for home-care products to enhance treatment benefits and offer advice on skincare and wellness.
• Communicate with guests during treatments to ensure their comfort and satisfaction, adjusting pressure or techniques as necessary.
• Respond to guest feedback promptly and professionally, ensuring a positive and memorable experience.
• Ensure a high standard of hygiene and cleanliness in treatment rooms, including the sanitization of tools, equipment, and linens after each use.
• Adhere to health and safety guidelines and industry best practices during all treatments, including proper handling and use of spa equipment and expiry dates on products.
• Stay up to date on the spa's product offerings, including skincare, massage oils, and wellness products.
• Actively recommend spa products to guests, providing information on their benefits and usage to enhance post-treatment care.
• Ensure treatment rooms are clean, organized, and well-stocked with all necessary supplies and equipment.
• Report any equipment or supply shortages to the Lead or Spa Assistant Manager for timely replenishment.
• Work effectively with other spa team members, including receptionists, supervisors, and management, to ensure smooth operations and a cohesive team environment.
• Communicate clearly with team members to ensure that guest preferences, allergies, or special needs are shared and respected during treatment.
• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• Adhere and maintain treatment room and equipment cleanliness and hygiene standards as set out by Spa Management.
• Attend all mandatory trainings scheduled as per training calendar.
• Attend all mandatory meetings, town halls and briefings as set out by the department or hotel.
• Complete all services listed on service menu to the highest standards and follow a five-star luxury sequence of service.
• Use equipment and products provided by the Spa department and treat all items with value and respect.
• Complete billing and POS in a professional and transparent manner
• Adhere to all treatment and operational SOP's including balancing books, enhancement upselling, product usage, measuring and use and tips policies.
• Handle guest requests or questions with the upmost professionalism.
• Follow all grooming and uniform standards as set out by Spa department.
• Report any guest treatment incidents for example: allergic reactions, bruising or general health issues.
• Report any hazards, damaged or broken equipment to Lead provider.
• Support the operations with flexible scheduling and flexible room allocation.

ON-CALL AVALIBILITY:

• Available for shifts 7 days a week within operating hours
• Have flexibility to work during evenings, weekends, and holidays based on demand.

QUALIFICATIONS:

• High school diploma or equivalent.
• Nationally Certified as a Massage Therapist.
• Must hold and maintain active Massage Therapist license in state of Nevada.
• Minimum 4 years of experience as a Massage Therapist.
• Minimum 1 year of experience in luxury hotel spa.
• Additional certifications in specialized treatments (e.g. Reiki, Lomi Lomi Massage, TCM, Acupressure, Reflexology, Lymphatic drainage, Aromatherapy, hot stone massage) are a plus.
• Must be detail oriented, friendly, outgoing and have excellent communication skills.
• Proficient in English for writing, reading and conversational purposes.
• Basic computer skills are required.
• Must have a passion for Spa and Wellness industry.

WORK ENVIRONMENT:

• Position, including shifts on weekends, evenings, and holidays, as needed.
• Work in a spa environment that may involve exposure to heat, steam, oils, and fragrances.
• Ability to stand for long periods and perform physical tasks such as massaging, bending, and lifting.
• Comfortable working in a high-pressure, customer-focused environment.
• Ability to work outdoors and in extreme heat temperatures.
• Ability to set up, carry and move portable spa equipment and linen.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

About us

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.