Lead Concierge-Villas-Full Time (Caesars Palace LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Join Caesars Entertainment as a Villas Pre-Arrival Concierge Lead, where your primary role will be to ensure a luxurious experience for guests at The Villas Caesars Palace and Nobu Hotel. You will manage guest requests, collaborate with various teams, and create personalized itineraries that enhance their stay. This position requires strong communication skills, a deep understanding of service standards, and a passion for delivering exceptional guest experiences.

Qualifications

• Strong knowledge of Forbes and AAA standards.
• Ability to curate personalized itineraries.
• Experience in luxury guest service.

Responsibilities

• Contact guests to build pre-arrival profiles.
• Coordinate with various departments for guest requests.
• Ensure all guest expectations are met and exceeded.

Skills

Guest Communication

Personalized Service

Knowledge of Local Attractions

Job description

Las Vegas, NV, United States (On-site)

Job Description

Job Summary:

The primary responsibility of the Villas Pre-Arrival Concierge Lead is to directly contact all Luxury Experience and Sales guests staying at The Villas Caesars Palace, Nobu Hotel, various Penthouses, Flavian Sky Suites, and other guests as requested. The Pre-Arrival Lead will assist by building pre-arrival profiles and obtaining all guest requests regarding restaurant, show, retail, and transportation reservations, along with any other appropriate guest arrangements or requests. The Pre-Arrival Lead will work closely and coordinate with Luxury Sales and Experience and the Luxury Hotel Operations Team to ensure that all guest requests and expectations are met and exceeded.

Essential Job Functions:

• Possess strong knowledge of Forbes and AAA standards.
• Collaborate with Luxury Experience, Sales, and Luxury Hotel Operations to assist with pre-arrival and post-departure guest communication.
• Review the operating system to ensure timely outreach for any reservations secured via the website.
• Curate personalized itineraries based on the guests’ requests and preferences communicating and distributing the finalized itinerary to the appropriate departments.
• Ensure all departments, including Seven Star, Diamond Lounge, Front Services, etc., are aware of special arrangements made with the guest.
• Review upcoming reservations to ensure proper notations are made on the room, Butler Meet and Greets, special occasions and requests, etc.
• Welcomes guests upon arrival if deemed necessary.
• Be knowledgeable of on-property menus as well as local current restaurants, spas, attractions and events (concerts, theater, sporting events, special events, and more.)
• Provide guests with an experience that will always be remembered, ensuring the highest level of responsiveness.
• Prepare and maintain up-to-date profile information on all guests and distributes reports as requested by management to various departments.
• Assure prompt and positive action on all guest complaints, questions, concerns andsuggestions, as well as conduct quality assurance follow-up.
• Be knowledgeable of the Total Rewards Program; communicating benefits of the program to all guests.
• Performs other duties as assigned.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

About Us

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.