Caesars Rewards Representative - Full Time (Planet Hollywood LV)

Caesars Entertainment; Las Vegas (NV); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading entertainment company located in Las Vegas is seeking enthusiastic individuals to join the team as Customer Service Representatives. This role involves engaging with customers on the casino floor, promoting the Caesars Rewards Program, and ensuring an exceptional service experience. Ideal candidates will possess strong interpersonal skills, a positive demeanor, and a passion for customer engagement, coupled with a high school diploma or GED. Join a dynamic team in a fast-paced environment focused on delivering outstanding service to valued guests.

Qualifications

• Previous customer service experience is essential.
• Must be at least 21 years old and able to obtain a Gaming Sheriff’s card.
• Outgoing personality with the ability to sign up qualified players.

Responsibilities

• Solicit and identify new premium slot customers for the Caesars Rewards Program.
• Provides excellent service and assists customers on the casino floor.
• Maintains customer information ensuring high standards of data entry.

Skills

Customer Service

Interpersonal Communication

Sales

Data Entry

Education

High school diploma or GED

Tools

Casino Management Systems

Computer

Job description

Job Description:

Solicit and identify new premium slot customers for the Caesars Rewards Program. Provides fast, friendly, excellent service to all customers while signing up new Caesars Rewards customers on the casino floor. Maintains customer information assuring the highest standards of data entry.

Essential Job Functions:

• Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program.
• Issues point vouchers and complimentary as designated by customer account information.
• Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions.
• Maintains integrity of database by following high standards of data entry.
• Ensures the protection of customer’s rewards and credit lines.
• Promotes Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner.
• Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Qualifications:

• Previous commission, telemarketing, or retail sales experience preferred.
• Previous customer service experience with the proven ability to provide courteous, friendly and efficient service to customers.
• Excellent interpersonal communication skills are required.
• Some computer experience required.
• Must have an outgoing personality and be able to generate business by signing up qualifies players.
• Must be able to work any day of the week and any shift.
• Must be at least 21 years of age and be able to obtain a Gaming Sheriff’s card.
• Must be able to read, write, speak, and understand English.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed appearance.

Physical, Mental, And Environmental Demands:

• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift.
• Must be able to stand and walk for long periods.
• Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
• Must be able to respond calmly and handle many customer demands in a fast paced environment.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 25 pounds. Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key, embosser, printer and bar encoder.
• Must be able to tolerate areas containing second hand smoke.
• Familiarity with Casino Management Systems preferred.
  
• Basic computer skills, ability to type 30 WPM and 10-key preferred.
  
• Must have an upbeat and positive personality and be able to maintain a positive attitude throughout an entire shift.
  
• High school diploma or GED required.
  
• Be able to work any day of the week and any shift.
  
• Must be at least 21 years of age and be able to obtain a Gaming Sheriff’s card.
  
• Must be able to read, write, speak, and understand English.
  
• Must be able to get along with co-workers and work as a team and must present a well-groomed appearance

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g., emergencies, changes in personnel, workload, rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.