Massage Therapist (On-Call) Arizona Biltmore

Pyramid Global Hospitality; Phoenix (AZ); On-site; USD 2,066,000 - 3,444,000; Part time

Benefits offered by this job

Employee travel benefits

Job summary

Pyramid Global Hospitality’s Arizona Biltmore Tierra Luna Spa is seeking an on-call Massage Therapist to deliver calming and restorative treatments to our guests. The role requires graduation from an accredited massage therapy program and an active Arizona license, with a strong focus on guest experience and professional service.

As part of a luxury resort, you will work within a high-standard spa environment, supporting the team and ensuring timely, exceptional experiences for every guest,

Qualifications

• Graduate from an accredited school of massage therapy.
• Current Arizona Massage Therapist License in good standing.
• Excellent customer service and professional demeanor.

Responsibilities

• Perform massages and body treatments on guests using safe and professional techniques.
• Maintain an ample inventory of products and supplies for massages and treatments.
• Keep work area neat and orderly, upholding high facility standards.
• Assist the spa team when not scheduled to perform services.
• Stay up-to-date on the personal services offered.
• Answer questions related to services and products used.
• Perform other related services as assigned by manager.
• Remain on time for work and appointments.

Skills

Massage therapy

Customer service

Punctuality

Education

Accredited massage therapy school

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long-term partnerships.

About Our Property

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39‑acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in‑room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand‑selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook

What You Will Have An Opportunity To Do

Our beautiful Tierra Luna Spa has a talented team delivering calming and unique experiences to our guests with cutting edge products and offerings inspired by the local culture and surroundings. The spa has 12 treatment rooms (indoor and outdoor), indoor and outdoor relaxation spaces, a cafe, contrast bathing (a hot tub and cold plunge pool), and one of the only freestanding outdoor Halotherapy rooms where guests can boost their immunity and cleanse their respiratory system. Want to learn more? Click here.

Duties

• Perform massages and body treatments on guests using safe and professional techniques.
• Maintain an ample inventory of all products necessary to perform all massages and body treatments including towels, sheets, disposable panties, etc.
• Maintain a neat and orderly work area consistent with the high standards of the facility.
• Assist in any and all ways in the spa when not scheduled to perform services.
• Constantly maintain an up to date knowledge of the personal services performed.
• Answer all question related to services performed and products used.
• Perform other related services as assigned by manager.
• Remain on time for work and appointments.

This is a on-call position, availability Friday-Monday is preferred.

What are we looking for?

• Prior experience as a Massage Therapist required
• Graduate from an accredited school of massage therapy
• Current Arizona Massage Therapist License - must be in good standing with the Arizona Massage Board
• Excellent customer service skills
• Passionate about providing exceptional experiences for others
• Professional
• Prior experience in a resort spa, preferred.

Compensation

$5.60

$5.60

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.