Massage Therapist

Omni Hotels & Resorts; Paradise Valley (AZ); On-site; USD 30,000 - 47,000; Full time

Job summary

Omni Hotels & Resorts in Paradise Valley, AZ, seeks a Massage Therapist to provide premier spa services at Joya Spa, enhancing guest relaxation and satisfaction. You will perform massages and body treatments, create restorative experiences, and uphold Omni standards across all procedures.

Responsibilities include maintaining treatment rooms, supporting inventory and safety, and driving guest care while achieving retail goals through confident product recommendations.

Qualifications

• Must communicate with associates, members and guests.
• Excellent communication skills.
• Pleasant and outgoing personality.
• Minimum 500 massage training hours or 300 hours plus 2 years in a luxury spa.
• Able to stay calm and organized in a busy environment.
• Stand/walk up to 10 hours daily and lift up to 30 lb.

Responsibilities

• Provide the highest quality massage and professional care.
• Work with Spa therapy team to maintain high treatment standards.
• Begin and end treatments on time and follow procedures.
• Keep treatment room stocked with equipment and linens.
• Manage inventory to be ready for the day.
• Ensure guests depart with prescription forms after each service.
• Aim for at least 10% retail sales daily/weekly/monthly.
• Use PAR levels to reduce waste.
• Set up rooms per procedures and manage laundry.
• Explain product and service benefits to guests with confidence.

Skills

Reading & Writing

Communication skills

Pleasant personality

Massage training hours

Calm under pressure

Physical stamina

Job description

JOB DESCRIPTION

No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.

Position: Massage Therapist

Department: Spa

Purpose

The Massage therapist is responsible for guest satisfaction in the spa by performing services to the best of their ability and maintaining Omni standards throughout all procedures.

Reports to

Spa Director/Manager

Summary of Position

To provide and maintain the highest standards of massage therapy, body treatments and recommendations for home care, daily operational procedures, overall excellent guest care, creating a feeling of rest and relaxation for our guests, resulting in high retention and increased treatments and retail sales for the Joya Spa. Therapists will focus on exceeding Guest expectations by relying on guest preferences placed in the guest history, while maintaining Omni standards as well as the Guest safety at all times.

Qualification Requirements

• Reading, writing and oral proficiency demonstrating the ability to effectively communicate with our associates, members and guests.
• Excellent communication skills.
• Pleasant and outgoing personality.
• Preferred minimum of 500 massage training or 300 hours of massage training and 2 years of experience at a luxury high-end spa environment.
• Ability to remain calm and organized in a busy environment.
• Able to stand and walk for at least 10 hours per day and squat or bend to lift up to 30 lb. boxes

Essential Job Functions

• Provide the very highest quality in terms of treatment and professional concept.
• To work as part of the Spa therapy team to consistently provide the highest possible standard of treatment, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
• To begin and end treatments at the published time and ensure correct procedures of all treatments are being followed at all times.
• Ensure all equipment and linens etc. are fully stocked on a day to day basis in your treatment room.
• Ensure all inventory levels are accurate so that you are prepared for your day.
• Ensure all guests depart with a completed prescription form after each and every service.
• Strive to consistently produce a minimum of 10% in retail sales per day / week / month.
• Ensure all professional stock is being used in compliance with the PAR levels to assist with reduction in product waste.
• Responsible for setting up the treatment rooms according to procedures, and dispose of laundry on a timely basis.
• Relay with confidence product and service benefit to guests.

Physical Demand Analysis

• Sitting
• Computer use: head/neck rotation to right
• elbow flexion
• wrists neutral
• rapid finger motions
• Lifting through full range
• Standing/walking
• Squatting/overhead reach into files
• Force: 0-10 lbs. for most office related items
• 50 lb. boxes are maneuvered into position but not lifted
• Heavy exercise machines: 100 lbs. +
• Repetitions: * Sitting: 1-3 hours per/day
• Standing/walking: 1-10 hours per day
• Lifting: frequently
• Squatting/overhead reaching: frequently
• Sensory: Sight, speech and hearing for performing personal training and customer contact

Safety Responsibilities

Must learn and comply with all Company safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisor or Manager On Duty; must be familiar with all safety features of equipment, machinery, or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function (This includes training your subordinates on these procedures, and making certain that they are well educated on what to do and what not to do scenarios); and must be familiar with emergency exits of work area and what the procedures are when a fire alarm sounds.