Massage Therapist

The Spa at Palms; Las Vegas (NV); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision (Full-Time)

401K Matching

PTO – Paid/Holiday Time Off

VTO – Voluntary Time Off

Discounts on Retail Products and Spa  

Forbes 5 Star Standards

Job summary

The Spa at Palms in Las Vegas seeks an experienced Massage Therapist to deliver comprehensive massage, baths and body therapies with professionalism and top-tier guest service. Strong communication, problem-solving, and high standards of customer care are essential.

Scheduling flexibility and on-call availability are required to meet guest needs. Candidates must hold a current state Massage Therapy license, be authorized to work in the US, and have 1–3 years’ experience in a hotel/resort

Qualifications

• High School diploma or equivalent.
• Current state Massage Therapy License.
• Candidate must be authorized to work in the US.
• 1–3 years experience as Massage Therapist, preferably in a hotel/resort.
• Must be able to stand for long periods.
• Knowledge of Massage Theory, Anatomy, and Physiology.
• Must be polished, professional, and fluent in English.
• Flexible schedule including days, nights, holidays, weekends; On Call if needed.
• Organized, timely and detail-oriented.
• Basic computer skills.

Responsibilities

• Understand and abide by Trilogy and The Spa at Palms policies and procedures.
• Provide guests with a thorough and knowledgeable spa service.
• Demonstrate respect, sensitivity and concern for guests’ needs with a professional manner.
• Setup and break down of designated treatment area with neat and stocked work areas.
• Provide spa guests with a tour of spa facilities when needed.
• Interact cooperatively with guests and co-workers.
• Anticipate guest needs and adhere to Forbes 5 Star Standards.
• Communicate guest problems or complaints to Spa Manager on Duty.
• Maintain safety and sanitation standards.
• Decisions of a broad nature are made in accordance with policy.

Skills

Massage therapy knowledge

Customer service

English communication

Education

High School diploma

State Massage Therapy License

Job description

Company Overview

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

Job Summary

The Massage Therapist is responsible for providing guests with comprehensive and professional massage, baths, and body therapies. Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards. Must have the ability to perform services using proper draping techniques, while maintaining the highest level of professionalism at all times. Scheduling, dependability, and flexibility are a must.

Responsibilities

• Understand and abide by Trilogy and The Spa at Palms policies and procedures.
• Provide guests with a thorough and knowledgeable spa service.
• Demonstrate respect, sensitivity and concern for guests needs with a professional and pleasant manner.
• Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
• Provide spa guests with a tour of spa facilities, when needed.
• Interact cooperatively with, and with consideration towards guests and co-workers.
• Anticipate guest’s needs and adhere to The Spa at Palms and Trilogy’s standards for guest service, including FORBES 5 Star Standards.
• Communicates guest problems or complaints to the Spa Manager on Duty.
• Maintain safety and sanitation standards.
• Decisions of a broad nature are made in accordance with general policy and procedures.

Qualifications

• Must have a High School diploma or equivalent.
• Must have current state Massage Therapy License.
• Candidate must be authorized to work in the US.
• Must have at least 1-3 years experience in a Massage Therapist position, preferably in a hotel/resort.
• Must be able to stand for long periods of time.
• Knowledge of Massage Theory, Anatomy, and Physiology.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must have a flexible schedule, including days, nights, holidays, and weekends, and must be available on an "On Call" basis, if needed.
• Must be organized, timely and detail-oriented.
• Basic Computer software skills.

Benefits/Perks

• Medical, Dental and Vision (Full-Time Employees only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

Compensation:

30% Service Commission vs Hourly + Service Charge + Retail Commission