Mass Tort Project Manager

Zipliens; Charlotte (NC); Remote; USD 105,000 - 142,000; Full time

Benefits offered by this job

Private Health Care Plan

401(k) Plan with Company Match

Paid Time Off

Flexible Work from Home

Job summary

A legal services company is seeking a Project Manager to support mass tort lien resolution operations. You will lead project execution, manage client relationships, and coordinate with technical teams. The ideal candidate has over 5 years of experience, strong organization and communication skills, and the ability to thrive in a remote environment. This role offers competitive benefits and a total salary range from $105,000 to $142,000 annually, with additional opportunities for bonuses.

Qualifications

• 5+ years of similar experience, preferably in mass tort case workflows.
• Experience in delivering white-glove service to clients.
• Self-motivated with experience in remote work environments.

Responsibilities

• Plan, execute, and oversee mass tort projects while meeting deliverables.
• Manage client communications and stakeholder updates throughout the project.
• Collaborate with the tech team on project workflows and improvements.

Skills

Project management

Client relationship management

Organizational skills

Problem-solving

Communication skills

Education

Bachelor's degree preferred

Job description

We are seeking a highly motivated Project Manager to join our growing team at Zipliens, supporting our Mass Tort lien resolution operations. In this role, you will play a critical part in supporting the Mass Tort team by leading the planning, coordination, and execution of case-based, high-volume projects from intake through lien resolution and settlement readiness. You'll serve as a key point of contact for clients and internal stakeholders—ensuring timelines are met, documentation and deliverables are tracked accurately, and progress is clearly communicated throughout the project lifecycle.

This is an exciting opportunity for a detail-oriented, proactive professional who thrives in a remote environment and enjoys collaborating across legal, technical, and operational teams to drive results.

Responsibilities

Project Management

• Plan, execute, and oversee the completion of assigned mass tort projects, ensuring deliverables are met in alignment with the defined scope of service and expected timelines
• Actively manage clients and key stakeholders throughout the project lifecycle with regular updates on project status, progress, and evolving client needs
• Lead regular meetings and maintain clear, consistent communications to ensure project goals are accomplished and client expectations are actively managed

Execution & Surfacing Efficiencies

• Oversee the execution of internal tasks and coordinate with team members on items such as holdbacks, lien resolution, data transfers, and agency relationships
• Collaborate with Mass Tort team members to support the creation, production, and delivery of accurate and timely reports related to the project
• Identify and recommend process improvements to enhance efficiency, data accuracy, and client satisfaction

Tech Coordination

• Engage the tech team to improve the company's portal
• Collaborate on tool implementation, feature rollouts, and the identification and prioritization of system issues as they relate to mass tort project workflows.

Qualifications

• 5+ years of similar experience, including working knowledge of mass tort case workflows and processes
• Bachelor's degree preferred
• Proven track record of delivering white‑glove service and building trusted client relationships
• Clear, professional communication skills with the ability to engage clients, internal teams, and external partners
• Excellent organizational and prioritization skills, with attention to detail and a commitment to follow‑through
• Strong problem‑solving skills and comfort navigating ambiguity with minimal oversight
• Experience working with technical data and resolving data‑related issues with internal teams
• Self‑motivated, with experience thriving in fast‑paced remote environments
• Willingness to travel minimally (1-2 times per year) as required

Benefits

• Private Health Care Plan (Medical, Dental & Vision)
• Company HSA contributions for HDHP participants
• Flexible Spending Accounts (Health & Dependent Care)
• Company‑Paid Short‑Term Disability Coverage
• Voluntary Long‑Term Disability, Life, AD&D, and Supplemental Coverage Options
• 401(k) Plan with Company Match
• Paid Time Off (Vacation, Sick Time & Select Holidays)
• Paid Maternity & Paternity Leave
• Remote‑First Work Environment (Flexible Work from Home)

Pay Disclosure: The total base salary range for this role is $105,000 - $142,000 annually, with opportunity for a quarterly discretionary bonus. Final compensation will be determined based on skills and experience.

Work Authorization: Applicants must be authorized to work in the United States without the need for employer‑sponsored visa support now or in the future.