Single Event Operations Specialist

Zipliens; Somerset (KY); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Private Health Care Plan (Medical, D</

Company HSA contributions</

Flexible Spending Accounts (Health & D

Company-Paid Short-Term Disability

Voluntary Long-Term Disability, Life, 

401(k) Plan with Company Match

Paid Time Off (Vacation, Sick Time &

Parental Leave

Job summary

Zipliens is seeking a proactive operations/data professional to support the Sr. Director of Single Event in refining lien resolution workflows and improving data quality.

You will document workflow changes, collaborate with Product, Development, and Agency teams, and help maintain accurate reporting and metrics. You’ll define core KPIs, assess existing reports, and help build dashboards to monitor lienholder and agency performance.

Qualifications

• 3+ years in an operations, data, reporting, or process improvement role.
• Working knowledge of lien resolution, personal injury, healthcare claims, or medical billing workflows.
• Advanced Excel/Google Sheets skills (pivot tables, lookups, cleaning and combining data).
• Experience documenting workflows or processes and explaining operational needs to technical teams.
• Strong attention to detail and comfort working with messy, incomplete, or inconsistent data.
• Clear written and verbal communication, including explaining data and process issues to non-technical and technical audiences.
• Organized and self-directed. Comfortable on a new team where processes are still being defined.
• Experience handling sensitive or confidential information, including PHI.
• Bachelor’s degree in a related field or equivalent work experience.
• Preferred: Tableau or similar reporting tools.
• Experience working with developers or product teams on system changes.

Responsibilities

• Review current workflows in the portal, identify steps to cut, combine, or add, and document updated workflows for Product and Development.
• Build lienholder-specific workflows with Agency Management team.
• Support workflow updates as new tools from R&D are introduced.
• Share workflow needs with Development, and support testing by gathering feedback and passing it along.
• Use data to spot bottlenecks, repeated manual steps, and technical issues across the lien resolution process, and bring recommendations to the Sr. Director.
• Define the team’s core KPIs with the Sr. Director (e.g., lien reductions, time to resolution, recovery ratios), and track starting performance so future changes can be measured.
• Assess what reporting is available today, identify gaps, and work with Development and Data Engineering to build the reports and dashboards the team needs.
• Pull, maintain, and refine recurring reports, including lienholder and agency reporting that supports the Agency Manager.
• Work with Lien Resolution Operations and Customer Success so reporting supports customer needs and broader operational goals.
• Track whether workflow and process changes improve results, and over time help track performance against KPIs across the Single Event team.

Skills

Process improvement

Data analysis

Reporting

Excel/Sheets

Communication

Attention to detail

PHI handling

Education

Bachelor’s degree or equivalent

Tools

Tableau

Job description

Zipliens is a leading lien resolution company that specializes in streamlining the lien process for personal injury law firms. We are looking for proactive, results-driven individuals to join our dynamic team.

We are improving how we handle Single Event lien resolution, building better tools and reporting as we grow.

In this role, you’ll support the Sr. Director of Single Event in that effort. You’ll help review and update how we process work through our portal, document workflow changes and share needs with our Product and Development teams, and keep our data clean and accurate. You’ll also help track team metrics and maintain and improve the reports the team relies on, including lienholder and agency reporting.

This role is a good fit for someone who understands how single event lien resolution operations work day-to-day, likes bringing order to processes and data, and is comfortable working with both operations and technical teams.

Responsibilities:

Workflows & Process Improvement

• Work with the Sr. Director of Single Event to review current workflows in the portal, identify steps to cut, combine, or add, and help document the updated workflows as clear, written needs Product and Development can build from.
• Help build lienholder-specific workflows in coordination with our Agency Management team.
• Support workflow updates as new tools from R&D are introduced.
• Share workflow needs with Development, and support testing by gathering feedback and passing it along.
• Use data to spot bottlenecks, repeated manual steps, and technical issues across the lien resolution process, and bring recommendations to the Sr. Director.

Data Quality

• Clean up and maintain customer, client, and metric data on an ongoing basis, including lienholder and agency contact data. Find and fix gaps, duplicates, and errors.
• Flag recurring data issues to Development, along with what’s needed to prevent them (e.g., new fields or validation).

Reporting & Metrics

• Help define the team’s core KPIs with the Sr. Director (e.g., lien reductions, time to resolution, recovery ratios), and track starting performance so future changes can be measured.
• Assess what reporting is available today, identify gaps, and work with Development and Data Engineering to build the reports and dashboards the team needs.
• Pull, maintain, and refine recurring reports, including lienholder and agency reporting that supports the Agency Manager.
• Work with Lien Resolution Operations and Customer Success so reporting supports customer needs and broader operational goals.
• Track whether workflow and process changes improve results, and over time help track performance against KPIs across the Single Event team.

Qualifications:

• 3+ years of experience in an operations, data, reporting, or process improvement role.
• Working knowledge of lien resolution, personal injury, healthcare claims, or medical billing workflows.
• Advanced Excel/Google Sheets skills (pivot tables, lookups, cleaning and combining data).
• Experience documenting workflows or processes and explaining operational needs to technical teams.
• Strong attention to detail and comfort working with messy, incomplete, or inconsistent data.
• Clear written and verbal communication, including explaining data and process issues to non-technical and technical audiences.
• Organized and self-directed. Comfortable on a new team where processes are still being defined.
• Experience handling sensitive or confidential information, including PHI.
• Bachelor’s degree in a related field or equivalent work experience.

Preferred

• Experience with Tableau or similar reporting tools.
• Experience working with developers or product teams on system changes.

• Private Health Care Plan (Medical, Dental & Vision)
• Company HSA contributions for HDHP participants
• Flexible Spending Accounts (Health & Dependent Care)
• Company-Paid Short-Term Disability Coverage
• Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options
• 401(k) Plan with Company Match
• Paid Time Off (Vacation, Sick Time & 10 paid Holidays)
• Parental Leave

Pay Disclosure: The total base salary range for this role is $51,000 - $69,000 annually, with opportunity for a quarterly discretionary bonus. Final compensation will be determined based on skills and experience.

Work Authorization: Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.