Mass Posting - Assistant Manager

Central Rock Gym; Hadley (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Central Rock Gym in Hadley, Massachusetts is seeking an Assistant Manager to oversee day-to-day operations, ensuring a vibrant community atmosphere. This role involves managing staff, programs, and retail operations while providing outstanding customer service.

The ideal candidate will have at least 2 years of climbing experience, possess strong leadership skills, and be flexible with scheduling. Join a team dedicated to creating an inclusive space for climbers of all levels.

Qualifications

• 2+ years climbing experience required.
• Flexible schedule with ability to work early mornings, nights, and holidays.
• Approachable and energetic personality with leadership skills.

Responsibilities

• Create a positive and inclusive environment for all employees and members.
• Assist with reporting, goals, payroll, and expenditures.
• Manage retail stock and inventory effectively.
• Ensure staff are trained and facilities are well-maintained.

Skills

Customer service

Team leadership

Climbing experience

Operational management

Attention to detail

Education

CPR/First aid certification

CWI, AMGA, or similar certification

Tools

Google Suite

Job description

About Central Rock Gym

Central Rock Gym isn’t just a climbing gym — it’s a community‑powered space where confidence is built, limits are challenged, and everyone is welcome. From first‑time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially.

Our gyms are vibrant, high‑energy environments that combine world‑class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls — it’s the people who create the experience every day.

Summary

As an Assistant Manager, you will work closely with the location’s General Manager to manage day‑to‑day operations of your CRG location including staffing, membership, programs, events, route setting, payroll, communications, retail/rental gear, and facility maintenance; will lead by example to establish and foster a fun and welcoming environment; ensure a smooth flow of the operation and provide an outstanding CRG community experience.

Responsibilities

• Create a positive, inclusive environment for all employees, members and guests and ensure the smooth operation of the gym.
• Assist with reporting, meeting goals, and overseeing payroll and expenditures.
• Outstanding customer service with clients.
• Assist in identifying opportunities for operational improvement, marketing strategies, and overall policy implementation while communicating these to and collaborating with corporate staff.
• Manage retail including adequate stock, accurate inventory, and new products.
• Assist in managing staffing and scheduling including hiring, performance reviews and dealing with employee issues.
• Ensure staff are trained, knowledgeable and able to support the facility.
• Ensure facilities and equipment remain clean, functioning, and high quality.
• Support incident reporting, safety reviews, and emergency situations.
• Expert in all programs and options offered at CRG.
• Assist in planning and executing location and brand events including competitions, member nights and special events.
• Maintain knowledge and understanding of climbing industry trends.
• Other duties as required.

Requirements

• Flexible schedule – ability to work whenever necessary early mornings, nights, and holidays.
• 2+ years climbing required.
• Ability to take initiative and make confident decisions with a strong attention to detail.
• CPR/First aid certified, a plus and CWI, AMGA, or similar certification highly desired.
• Approachable and energetic personality with ability to lead a team effectively.
• Experience with Google Suite preferred.
• Self‑motivated to work, self‑directed and independent as well as a team player.