Mass Posting - Assistant Manager

Central Rock Gym; Massachusetts; On-site; USD 45,000 - 60,000; Full time

Job summary

Central Rock Gym in Massachusetts is seeking an Assistant Manager to oversee day-to-day operations, manage staffing, and provide outstanding community experiences. You will work closely with the General Manager to ensure the gym operates smoothly and positively for all members and guests.

A successful candidate will have climbing experience, excellent leadership skills, and the ability to work flexible hours. Join us and contribute to our vibrant gym atmosphere!

Qualifications

• 2+ years of climbing experience required.
• CPR/First Aid certified is a plus; certifications like CWI, AMGA are highly desired.
• Excellent initiative and decision-making abilities.

Responsibilities

• Create a positive, inclusive environment for all employees and members.
• Assist with payroll and expenditures reporting.
• Manage retail stock and inventory.
• Ensure staff are trained and knowledgeable.
• Support incident reporting and safety reviews.

Skills

Team leadership

Customer service

Operational improvement

Attention to detail

Knowledge of climbing

Tools

Google Suite

Job description

About Central Rock Gym

Central Rock Gym isn’t just a climbing gym — it’s a community‑powered space where confidence is built, limits are challenged, and everyone is welcome. From first‑time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow — physically, mentally, and socially.

Our gyms are vibrant, high‑energy environments that combine world‑class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn’t just the walls — it’s the people who create the experience every day.

Summary

As an Assistant Manager, you will work closely with the location’s General Manager to manage day‑to‑day operations of your CRG location including staffing, membership, programs, events, route setting, payroll, communications, retail/rental gear, and facility maintenance; will lead by example to establish and foster a fun and welcoming environment; ensure a smooth flow of the operation and provide an outstanding CRG community experience.

Responsibilities

• Create a positive, inclusive environment for all employees, members and guests and ensure the smooth operation of the gym.
• Assist with reporting, meeting goals, and overseeing payroll and expenditures.
• Outstanding customer service with clients.
• Assist in identifying opportunities for operational improvement, marketing strategies, and overall policy implementation while communicating these to and collaborating with corporate staff.
• Manage retail including adequate stock, accurate inventory, and new products.
• Assist in managing staffing and scheduling including hiring, performance reviews and dealing with employee issues.
• Ensure staff are trained, knowledgeable and able to support the facility.
• Ensure facilities and equipment remain clean, functioning, and high quality.
• Support incident reporting, safety reviews, and emergency situations.
• Expert in all programs and options offered at CRG.
• Assist in planning and executing location and brand events including competitions, member nights and special events.
• Maintain knowledge and understanding of climbing industry trends.
• Other duties as required.

Requirements

• Flexible schedule – ability to work whenever necessary early mornings, nights, and holidays.
• 2+ years climbing required.
• Ability to take initiative and make confident decisions with a strong attention to detail.
• CPR/First aid certified, a plus and CWI, AMGA, or similar certification highly desired.
• Approachable and energetic personality with ability to lead a team effectively.
• Experience with Google Suite preferred.
• Self‑motivated to work, self‑directed and independent as well as a team player.