Marshall

Indian Wells Country Club; Indio (CA); On-site; USD 35,000 - 52,000; Full time

Job summary

Make Golf Your Career is seeking a Marshall to provide exceptional professionalism and customer service on the course. You will enforce golf etiquette and play with courtesy while maintaining a smooth pace of play and a positive overall experience for all players.

Reports to the Head Golf Professional and works primarily outdoors, including weekends and holidays as required. The role emphasizes attention to rules, safety, and teamwork with golf operations staff.

Qualifications

• Experience in a similar role or extensive knowledge of golf preferred.
• Ability to walk long distances and carry heavy bags (up to 75 lbs.) for extended periods.
• Strong communication skills with members, guests, and staff.
• Excellent knowledge of golf etiquette, rules, and best practices.
• Positive attitude and commitment to outstanding service.
• High attention to detail and reliability.
• Primarily outdoors with exposure to extreme temperatures and humidity.

Responsibilities

• Assist members and guests by offering advice on golf course etiquette, assisting with lost balls, and providing rides upon request.
• Inform members and guests about club offerings, features, events, and golf shop specials.
• Ensure presence on the course as scheduled, coordinating with starters or other golf operations staff to report incidents.
• Consistently enforce club rules related to the golf course, ensuring a smooth experience for all players.
• Address rule violations professionally, maintaining a courteous demeanor.
• Repair ball marks, fill divots with topsoil, pick up loose items on the course, and ensure cart guidance ropes are straightened.
• Collaborate with other golf operations staff to ensure smooth service for members and guests.
• Keep daily duties in assigned areas up to club standards, keep course tidy, and restock supplies.

Skills

Communication

Customer service

Golf etiquette knowledge

Attention to detail

Reliability

Flexibility

Endurance

Job description

Overview

The Marshall provides exceptional professionalism and customer service to members and guests on the course. This role involves enforcing club rules related to golf etiquette and play with a balance of courtesy and authority, while proactively ensuring a smooth pace of play and fostering a positive overall experience for all players.

Reports to the Head Golf Professional.

Experience Required

• Prior experience in a similar role or extensive knowledge of golf preferred.
• Ability to walk long distances and carry heavy bags (up to 75 lbs.) for extended periods.
• Strong communication skills, with the ability to interact effectively with members, guests, and staff.
• Excellent knowledge of golf etiquette, rules, and best practices.
• A positive attitude and commitment to providing outstanding service.
• High attention to detail and reliability.
• Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat, kneel, reach, grasp, push, pull, twist, bend, lift/carry up to 100 lbs., talk, hear, and see.
• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

Essential Responsibilities

• Assist members and guests by offering advice on golf course etiquette, assisting with lost balls, and providing rides upon request.
• Inform members and guests about club offerings, features, events, and golf shop specials.
• Ensure presence on the course as scheduled, while coordinating with starters or other golf operations staff to report incidents or issues requiring attention.
• Consistently enforce club rules related to the golf course, ensuring a smooth experience for all players.
• Address rule violations professionally, maintaining a courteous demeanor at all times.
• Repair ball marks when possible, fill divots with topsoil, pick up loose items on the course, and ensure cart guidance ropes and supports are straightened.
• Collaborate with other golf operations staff such as outside services, range attendants, and cart attendants to ensure smooth and efficient service for members and guests.
• Ensure that daily duties in assigned areas are completed to club standards, including keeping the course free of trash, restocking supplies, and maintaining tidy signage.
• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices and ensure compliance with safety guidelines.
• Take initiative in personal and professional growth and maintain any required certifications relevant to the role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.