Outside Services Attendant

Twice; Seal Beach (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Generous paid time off

Job summary

Twice in Seal Beach, CA seeks an Outside Services Attendant to deliver outstanding customer service to members and guests. You will assist the golf operations team with bag handling, cart preparation, range operations, and keeping work areas clean and organized.

You’ll stage and store golf carts, ensure they are clean and ready for play, answer questions, promote club events, and support other staff to create a seamless experience for all golfers.

Qualifications

• High school diploma, GED, or equivalent preferred.
• Prior experience in a similar role or strong knowledge of golf.
• Strong communication with members, guests, and staff.
• Knowledge of golf etiquette, rules, and best practices.
• Positive attitude and commitment to outstanding service.
• High attention to detail and reliability.
• Outdoor work with exposure to extreme temperatures and humidity.
• Ability to lift up to 100 lbs and perform physical tasks.
• Attendance and weekend/holiday availability.
• Willingness to work additional hours as needed.

Responsibilities

• Assist golfers by loading/unloading bags and preparing them for play.
• Promote club events and inform guests about course conditions.
• Marshal carts in staging area and ensure maintenance and cleanliness.
• Maintain cleanliness and organization of cart barn, storage areas, and surrounding spaces.
• Set up and manage practice areas with necessary equipment.
• Collaborate with range attendants, marshals, and starters for smooth operations.
• Complete daily tasks and keep Golf Shop stocked and organized.
• Support management with additional tasks as assigned.
• Follow safety guidelines and club policies.
• Engage daily in required activities and seek personal/professional growth.

Skills

Communication

Golf knowledge

Positive attitude

Detail-oriented

Reliability

Flexibility

Attendance

Physical stamina

Education

High school diploma preferred

Job description

Overview

The Outside Services Attendant is responsible for providing outstanding customer service to members and guests at the club. This position supports the golf operations team by assisting with essential outside services, such as bag handling, cart preparation, range operations, and maintaining the cleanliness of work areas. The attendant is responsible for staging and storing golf carts, ensuring they are clean, functional, and ready for use. Additionally, the role involves providing various golf-related services, ensuring a seamless and enjoyable experience for all golfers.

Experience Required

• Preferred high school diploma, GED, or equivalent.
• Prior experience in a similar role or strong knowledge of golf.
• Strong communication skills, with the ability to interact effectively with members, guests, and staff.
• Strong knowledge of golf etiquette, rules, and best practices.
• A positive attitude and commitment to providing outstanding service.
• High attention to detail and reliability.
• Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
• Ability to sit, stand, walk, climb ladders, squat/kneel, reach, grasp, push/pull, twist/bend, lift/carry up to 100 lbs., talk, hear, and see.
• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.
• Availability to work on weekends and/or holidays as required.

Essential Responsibilities

• Assist golfers by loading and unloading bags, preparing them for play, answering questions, offering golf course etiquette suggestions, and providing post-round support, including cleaning clubs and delivering them to cars as needed.
• Promote club events, course conditions, and relevant information to enhance the member/guest experience and ensure they enjoy all the amenities.
• Marshal carts in the staging area, assign them to players, track their usage, and ensure carts are cleaned, well-maintained, and inspected for damage. Report any issues to the Golf Shop.
• Maintain the cleanliness and organization of the cart barn, storage areas, practice facilities, and external spaces such as the parking lot and pro shop entrance, ensuring they are neat, safe, and free of debris.
• Set up and manage practice areas, ensuring they are stocked with equipment such as range balls and prepared for daily use.
• Collaborate with other golf operations staff, including range attendants, marshals, and starters, to ensure seamless, efficient service throughout the day.
• Complete daily assignments in designated areas, ensuring all tasks meet club standards, including maintaining work areas and keeping the Golf Shop organized and fully stocked.
• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs