Marriott MClub Attendant

Sage Restaurant Group; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The M Club at UNC Charlotte Marriott in Charlotte, NC seeks a friendly Concierge Attendant to be the ultimate host for our guests. You will provide information, arrange services, and assist with reservations to ensure a memorable stay.

Ideal candidates are outgoing, with strong English communication, guest-service focus, and a team-player attitude. This on-site role offers flexible hours and a dynamic hospitality environment.

Qualifications

• High school diploma or equivalent.
• 1 year customer service experience.
• English communication essential.
• Ability to assist guests and provide information.

Responsibilities

• Provide information about local restaurants, theaters, transportation, and services.
• Assist guests with reservations and recommendations.
• Escort and service VIP guests as needed.
• Ensure guest concerns are addressed according to procedures.

Skills

Outgoing & friendly

Excellent communication

Guest service mindset

Team player

Reliable & professional

Education

High school diploma or equivalent

Job description

Why us?

Join the VIP Team! Fun & Exciting Concierge Attendant Opportunity at The M Club Inside the UNC Charlotte Marriott!

Are you a people person with a knack for making guests feel special? Do you love providing top-notch service with a smile? We’re looking for a friendly, energetic Concierge Attendant to be the ultimate host at The M Club inside the Marriott!

Why You’ll Love This Job:

• Be the face of luxury and hospitality, creating memorable experiences
• Provide personalized service that makes guests feel like VIPs
• Work in a stylish, upscale environment with a dynamic team
• Enjoy flexible hours, competitive pay, and fun perks
• Grow your skills in the world of hospitality and guest relations

What We’re Looking For:

• Outgoing, friendly, and eager to assist
• Excellent communication skills and a positive attitude
• Passion for delivering exceptional guest service
• A team player who loves creating smiles and memorable moments
• Reliable, professional, and ready to shine!

Why Join the M Club Team?

As part of our exclusive lounge, you’ll be at the heart of the guest experience—helping travelers unwind, enjoy premium amenities, and feel right at home. It’s more than a job; it’s a chance to be part of something special!

Ready to bring your hospitality skills to the next level? Come join our VIP crew and make every guest’s stay unforgettable!

Apply today and start your journey with us!

Job Overview

Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.

Responsibilities

• If applicable, set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.
• Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
• Offer services of ticket agencies, limousine service and tour guide organizations to guests.
• Service each guest comment/complaint according to procedure -escort and service VIP guests.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

One year previous customer service related experience.

Knowledge/Skills

• Requires knowledge of hotel policies, procedures and services.
• Ability to communicate in English. Second language is desirable.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Excellent hearing required to communicate in person and on telephone frequently.
• Moderate vision required to set-up food display.
• Understand recreational information.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.
• Pushing/pulling small cart.
• Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.
• Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).
• Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

Environment

Work inside 95% shift.

EOE Protected Veterans/Disability