Marriott Austin North - Front Desk Manager OEM

Aimbridge Hospitality; Round Rock (TX); On-site; USD 34,000 - 38,000; Full time

Job summary

Aimbridge Hospitality seeks a Front Desk Manager for the Marriott Austin North, focusing on guest experiences and operational excellence. The role demands strong leadership, customer service orientation, and financial management skills. Applicants should have substantial experience in hospitality, a relevant degree, and the ability to thrive in high-pressure environments.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• 5+ years of progressive experience in a hotel or related field.
• Ability to handle high-pressure situations effectively.
• Valid driver's license from the applicable state.

Responsibilities

• Lead the operation of the Front Office and ensures exceptional service.
• Maximize room revenue and occupancy.
• Anticipate and address guest issues proactively.

Skills

Customer Service Orientation

Leadership and Supervisory Skills

Problem-Solving Ability

Communication Skills

Financial Acumen

Education

2-year college degree or a 4-year college degree

Tools

Windows operating systems

Spreadsheets

Word processing

Job description

Join to apply for the Marriott Austin North - Front Desk Manager OEM role at Aimbridge Hospitality

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Join to apply for the Marriott Austin North - Front Desk Manager OEM role at Aimbridge Hospitality

About Us

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests!

Join Our Team as a Front Desk Manager!

About Us

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you’re a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests!

Key Skills/Responsibilities

• Customer Service Orientation: Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
• Leadership and Supervisory Skills: Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
• Problem-Solving Ability: Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
• Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively.
• Financial Acumen: Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis.
  
  

Education & Experience

• 5+ years of progressive experience in a hotel or related field with supervisory experience
• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Valid driver's license from the applicable state.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

At Marriott Austin North, we’re passionate about delivering exceptional service and creating memorable experiences for our guests. Located just north of downtown Austin, our hotel provides a welcoming environment for guests, and an exciting, dynamic workplace for team members. We are located just north of Austin near I-35 and US 183, which provide various public transit routes serviced by CapMetro. As part of our team, you’ll be an integral part of delivering the Marriott experience: known for its personalized service, thoughtful amenities, and commitment to making each guest feel valued. Whether you’re working directly with guests, maintaining a clean and comfortable environment, or collaborating with colleagues across departments, your contribution will play a key role in the success of our hotel. As part of Aimbridge Hospitality, we believe in nurturing professional growth and providing opportunities for employees to shine. If you’re excited about joining a forward-thinking team that celebrates innovation and personal development, we’d love for you to apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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