Vacation Planner - Call Center Inbound Sales - Work From Home (Mexico City Area)

Marriott Vacations Worldwide; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking enthusiastic Vacation Planners to join their dynamic team. In this role, you will introduce and promote vacation ownership preview packages, answer customer questions, and utilize your sales skills to drive revenue. This position offers the potential for future work-from-home opportunities, allowing you to balance work and life effectively. Join a company committed to diversity and inclusion, where your contributions will help create memorable experiences for guests while fostering positive relationships within the team.

Qualifications

• Experience in sales or customer service roles.
• Ability to communicate clearly and professionally.

Responsibilities

• Promote vacation ownership packages and answer customer inquiries.
• Use sales techniques to persuade potential customers.

Skills

Sales Techniques

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Bachelor's Degree

Job description

Train in office with future work from home opportunities possible!

Job Summary

• Introduce and promote the Marriott Vacations Worldwide brands to sell vacation ownership preview packages over the phone.
• Answer questions about vacation destinations and Marriott Vacations Worldwide resort facilities and services.
• This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.
• Vacation Planner sales associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.
• Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
• Verify individuals or couples meet the Marriott Vacations Worldwide eligibility requirements.
• Vacation planners leverage guest loyalty to the Marriott International and Marriott Vacations Worldwide brands and to persuade callers to purchase the vacation ownership preview package.
• Confidently ask the potential owner to purchase the package.
• Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
• Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.
• Vacation Planners must follow all Marriott Vacations Worldwide call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• #imvwcala

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.