Assistant Housekeeping Manager

Courtyard by Marriott; Detroit (MI); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Courtyard by Marriott Detroit is seeking an entry-level management professional to support housekeeping, recreation/health club and laundry operations while maintaining guest satisfaction and room quality.

You will help plan daily tasks, supervise team members, assist in budgeting, and ensure service standards are met, with opportunities to grow within a global hospitality brand.

Qualifications

• High school diploma or GED; 1 year housekeeping or related experience.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Assist in managing housekeeping operations and budgets.
• Coordinate lost and found procedures and prepare work assignments.
• Inventory stock to ensure adequate supplies.
• Ensure guest room status is communicated to Front Desk promptly.
• Work with Engineering on guest room maintenance needs.
• Follow loss prevention policies and procedures.
• Ensure staff have supplies, equipment and uniforms.
• Assist in supervising inspection of guestrooms and public spaces.
• Assist in supervising housekeeping and related areas in the director's absence.
• Observe service behaviors and provide feedback to improve performance.
• Handle guest problems and escalate as needed.
• Review guest comment cards and satisfaction results with staff.

Education

High school diploma or GED

2-year hospitality degree or related major

Job description

Additional Information

Job Number 26143642

Job Category Housekeeping & Laundry

Location 333 East Jefferson Ave, DETROIT MI 48226, United States VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $25.77-$29.81 per hour

Bonus Eligible: Y

Job Summary

Entry level management position that assists in supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Assisting in Managing Housekeeping Operations and Budgets

• Assists in all lost and found procedures.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guest room maintenance needs.
• Understands and complies with loss prevention policies and procedures.
• Ensures all employees have proper supplies, equipment and uniforms.
• Assists in supervising an effective inspection program for all guestrooms and public space.
• Assists in managing linen inventory and guest supplies and assists in the ordering of supplies as necessary.
• Assist in supervising Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service

• Handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Sets a positive example for guest relations.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.