Markets Support Specialist

Bank of America; Jacksonville (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Bank of America is seeking a Mandatory Corporate Action Supervisor to oversee the end-to-end lifecycle of corporate action events, ensure timely processing, and maintain compliance with regulatory and risk standards. The role provides leadership to processors and serves as the primary escalation point for processing exceptions and technology issues.

Ideal candidates will have 1–3 years of securities or custody operations experience, strong IT skills (MS Office, Excel; Copilot a plus), and proven

Qualifications

• 1–3 years in securities or custody operations, proxy processing, or related areas.
• Strong IT skills with MS Office; Excel proficiency.
• Ability to coach, train and motivate staff for efficiency & customer focus.

Responsibilities

• Oversee the end-to-end lifecycle of mandatory corporate action events within service levels.
• Review, reconcile, and complete corporate action events; maintain records and audit trails.
• Escalate issues posing risk to customers/clients and/or the company.
• Coordinate with Wealth Management, Prime Finance, and custodians; interface with vendors.
• Involvement in ad hoc projects for new processes or industry initiatives.
• Maintain policies and procedures related to corporate action processing.

Skills

Attention to detail

Written communications

Oral communications

Data collection and entry

Strategic thinking

Tools

Microsoft Office

Excel

Copilot experience

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for providing advanced end-to-end operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business, and cross‑business functional support through the lifecycle of a trade. Key responsibilities include ensuring trading and operational activities are completed accurately and before deadlines, researching and resolving complex issues, and simplifying client interactions. Job expectations include being customer oriented and data driven, while focusing on continuous improvement.

LOB Job Description:

The Mandatory Corporate Action Supervisor is responsible for the oversight, control, and daily management of mandatory corporate action processing activities. This role ensures the timely and accurate capture, review, approval, reconciliation, and completion of corporate action events while maintaining adherence to regulatory requirements, internal controls, and operational risk standards. The Supervisor provides leadership to processors, performs independent validation of key activities through 4‑eye review controls, manages operational risk, and serves as the primary escalation point for processing exceptions, breaks, and technology issues.

Responsibilities:

• Ensure all mandatory corporate action events are captured, assigned, and processed within established service level requirements.
• Oversee the end-to-end lifecycle of mandatory corporate action events, including payment release, event reconciliation, and event completion.
• Identify time critical situations and related risks
• Responsible for reviewing and analyzing corporate action related material and data
• Maintain accurate records and audit trails
• Timely response to internal/external client escalations
• Interface with lines of business supported (Wealth Management, Prime Finance), counterparties and international custodians
• Liaising with internal departments and Vendors to ensure timely resolution of issued raised
• Involvement in ad hoc projects for new processes or industry initiatives
• Maintain policies and procedures on related processes

Required Qualifications:

• 1-3 years of experience in securities or cash operations, proxy processing, corporate actions, or custody operations.
• Good IT skills such as Microsoft office / excel, Copilot experience a plus
• Ability to coach, train and motivate staff for maximum efficiency & customer focus
• Excellent communications skills and ability to present to an audience
• Strong analytical and problem-solving skills
• Ability to work under pressure in a team environment
• Attention to detail and ability to manage deadlines
• Work effectively with others by establishing and maintaining positive working relationships built on mutual respect and trust
• Escalate issues that demonstrate risk to customers/clients and/or the company
• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to elevate
• Seeks to advance knowledge and improve skills

Desired Qualifications:

• Strives to bring new thoughts and ideas to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Attention to Detail
• Written Communications
• Data Collection and Entry
• Oral Communications
• Record Keeping
• Recording/Organizing Information
• Strategic Thinking
• Active Listening
• Decision Making
• Negotiation

Shift:

1st shift (United States of America)

Hours Per Week:

40