Markets Support Analyst

Bank of America; Charlotte (NC); On-site; CAD 90,000 - 131,000; Full time

Job summary

Bank of America is seeking an Operations Analyst for Equity Derivative Settlements in Charlotte. You will provide technical and operational support across the lifecycle of trades, ensuring accuracy and regulatory compliance while servicing priority clients.

The role involves collaborating with global partners, handling cash flows, reconciling cash breaks, and driving process improvements to strengthen control environments.

Qualifications

• 1-3 years of financial services experience in a client facing role.
• Excellent communication and negotiation skills.
• Ability to build relationships across all levels of seniority and with internal and external clients.
• Excellent numeracy and analytical skills including data reconciliation and interpretation; good Excel level.
• Excellent organizational skills with the ability to prioritize and multi-task in a fast-paced environment.
• A keen problem solver with attention to detail and accuracy.

Responsibilities

• Providing excellent client service to priority clients to agree cash flows and service globally.
• Investigating and resolving pre and post cash settlement discrepancies and non-receipts.
• Reporting on and clearing cash breaks; analyzing a wide range of derivatives operations problems.
• Liaising with London, Hong Kong, Singapore and New York Trade Support to resolve risk and break issues.
• Contributing to system improvements and control enhancements through testing.
• Performing root cause analysis and communicating updates to senior management.
• Performs data setup and maintenance across client, account, instrument, and agreement data.
• Ensures transactions are completed accurately and in a timely manner.
• Supports trade lifecycle activities including processing, settlement, accounting and reconciliation.

Skills

Collaboration

Customer and Client Focus

Oral Communications

Prioritization

Active Listening

Adaptability

Business Acumen

Client Management

Data Collection and Entry

Tools

Excel

Outlook

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies.

LOB Job Description

We are seeking a dedicated Operation Analyst to join our Equity Derivative Settlements team in Charlotte serving our priority clients, in which you will provide technical and support in an industry leading Derivatives support function.

Charlotte is a growth location for Equity Derivatives as we are looking to build out a local team to service our US based clients. You will be in contact with partners globally, some of which will be very senior people. The locations could range from Hong Kong, Singapore, London or New York so you will have the chance to create solid relationships with these locations.

Responsibilities

• Providing excellent client service to our priority clients to agree cash flows, providing all round client service to our global business
• Investigating and resolving pre and post cash settlement discrepancies and non-receipts. Undertaking cash reconciliations3
• Reporting on and clearing cash breaks. Analyzing and resolving a wide variety of derivatives operations problems
• Liaising with London, Hong Kong, Singapore and New York Trade Support to resolve and call out risk and break issues
• Adding value though implementation of improvements to the system infrastructure and control environment by taking part in project and ad-hoc testin
• Preforming root cause analysis, communicating updates and critical issue to senior management and making constant effort to improve client service and efficiency.
• Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platforms
• Ensures transactions are completed in an accurate and timely manner
• Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management
• Conducts daily monitoring of client trading activity across multiple markets, servicing clients’ needs
• Completes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaks
• Performs tasks accurately during high volume periods in a team environment
• Identifies and flags potential risks in a timely manner

Required Qualifications

• 1-3 years of financial services experience in a client facing role
• Excellent communication and negotiation skills
• Ability to build relationships across all levels of seniority and with internal and external clients
• Excellent numeracy and analytical skills including data reconciliation and interpretation. Good level of competence in Excel and Outlook
• Excellent organizational skills with the ability to prioritize and multi-task in a high-energy environment and to learn and develop in a fast paced, high volume environment
• A keen problem solver and a thirst for process improvement combined with excellent attention to detail and accuracy

Desired Qualifications

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills

• Collaboration
• Customer and Client Focus
• Oral Communications
• Prioritization
• Active Listening
• Adaptability
• Business Acumen
• Client Management
• Data Collection and Entry

Shift

1st shift (United States of America)

Hours Per Week

40